End User Support Technician

We are looking for an End User Support Specialist who balances technical troubleshooting with a hospitality mindset to provide high-touch service at our TechBar and expert management of our AV-enabled workspaces.

What you will do

• Contribute with Technical Support to walk up customers at a TechBar.

• Level 2 support of conference room technology (Audio/Visual kits).

• Deliver new equipment (laptops & accessories) within agreed service levels.

• Proactively identify and complete projects that add value to the department and/or our customers.

• Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)

What experience you need to be eligible:

• Associate's degree in a relevant field or equivalent experience.
• +6 months of experience resolving local user issues and sitewide incidents.
• +6 months of experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues. 
• English Proficiency ( Minimum B2 level).

What could set you apart:

• Demonstrates the potential to mentor junior team members.
• Cloud Certification Strongly Preferred.
• Ability to collaborate with team members and other departments.
• Ability to Identify common technical issues and take appropriate technical actions to solve tasks.
• Ability to identify and resolve advanced sitewide incidents.

Primary Location:

CRI-Heredia

CRI-Sabana

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time