Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.
Responsibilities:
Passionately supporting ClubOS’s commitment to creating an outstanding experience for each of our customers
Handling calls and email requests from customers, answering questions, working to resolve software and billing issues, ensuring our customers have the support they need to be successful
Ad-hoc system and process training for customers
Mastering the ClubOS and ASF solutions in order to provide customers with guidance on how to best use our products
Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Experience and Skills:
High School Diploma or equivalent
2 years or more of experience in a customer-facing role, preferably in a SaaS environment
Technical software support experience
Must be friendly, professional, and committed to creating long-term relationships with our customers
Strong writing and phone skills.
Critical thinker and a willingness to problem-solve
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Compensation: The target hourly rate for this role is $18-22 per hour for Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
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Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.