About the Role:
This role supports the day-to-day operation of the service desk by improving ticket flow, onboarding readiness, and alignment between support, sales, and accounts. It is a hands-on technical support role with responsibility across dispatch, onboarding, compliance, and pre/post-sales support. The objective is to increase efficiency, reduce escalation, improve onboarding consistency, and remove operational bottlenecks across the business.
Client Background:
Our client is an Australian-based Managed Services Provider (MSP) delivering high-quality IT support and cloud solutions to a diverse client base.