Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, SAP C4C. This role is based in India, Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

The software engineer (C4C) is responsible for sustaining, enhancing and optimizing SAP cloud for Customer (C4C) solutions in production environment, ensuring high availability, performance and business continuity for customer facing processes. The role combines incident / problem management, minor enhancements and continuous improvement of C4C and its integration.

Essential Duties and Responsibilities 

• Provide L2/L3 support for SAP C4C resolving incidents, service requests and problems within agreed SLAs.
• Analyze recurring issues, perform root-cause analysis and implement permanent fixes or optimizations in C4C.
• Configure and maintain C4C objects such as business roles, work centres, UI layouts, code lists, workflows and approval processes.
• Develop and maintain C4C extensions using ABSL, BODL and SDK including custom business objects and logic.
• Support integration between C4C and S/4 HANA, non SAP systems ( e.g., via CPI, REST/SOAP services).
• Collaborate closely with functional consultants, business key users and other AMS teams to ensure stable end-to-end processes in sales, service and customer support.

Technical Skills   

• Candidate should have min of 5-8 years of experience in implementing and managing projects. 
• Strong hands on experience in C4C (Sales / Service ).
• Knowledge and experience in C4C configuration ( scoping, fine-tuning, org model, territories, activities, tickets, leads/opportunities etc.)
• Experience in C4C SDK, ABSL scripting, BODL, Custom Bos and PDI extensions.

• Designing and troubleshooting C4C integrations using SAP CPI or similar middleware, REST/SOAP APIs, IDOCs / ODATA.
• Preferred to have S/4 HANA or SAP ERP process related to SD/CS and their interaction with C4C.
• Preferred to have CPI iFlows, mapping, error handling and monitoring.

• Write clear and logical reports, program documentation, and instructions 

• Work effectively and independently on assigned projects 

• Establish and maintain effective and cooperative working relationships with administrators, technical and functional team members, and users 

• Train system users effectively 

• Meet established priorities and schedules 

• Learn and apply new concepts in information technology 

• Ability to learn and adapt to new frameworks/technologies and quickly integrate with them for automation of service delivery 

Preferred Qualifications 

Education: Bachelor’s degree in computer science or related field or equivalent experience.

Language : Fluent English is mandatory; any other international languages is a plus.

Work Experience: 5 to 8 years

Work Location: Hyderabad, India

Working hours: 2:30 PM to 11:30 PM (IST)

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.