Support Engineer

About the Team and Role:

We are looking for an IT Support Engineer to join our team and support Robinhood’s continued growth. This role is based in our Clearwater, FL office and requires regular on-site presence. As a Support Engineer, you will work closely with employees across the company to provide reliable, high-quality IT support.

The ideal candidate is an excellent communicator and quick learner who enjoys helping others and is eager to grow their IT skill set in a collaborative environment. You should be comfortable serving as the primary IT point of contact for the Clearwater office, taking initiative, and working closely with teammates across different regions.

What You’ll Do:

• Serve as the first point of contact for employee technical issues, providing in-person and remote support for software and hardware, primarily on macOS.
• Troubleshoot and support enterprise applications and services, escalating high-priority issues or outages to partner teams when needed.
• Resolve on-site infrastructure and connectivity issues, including WiFi, remote access, and security tools (e.g., Zscaler).
• Support employee onboarding and offboarding by preparing hardware, managing access, maintaining asset records, and helping improve related processes.
• Assist with Release and Change Management activities by supporting deployments, communicating changes, and helping employees during rollouts.
• Identify recurring issues and contribute ideas to improve processes and overall employee experience.
• Act as the primary IT support contact for executives in the Clearwater office, delivering responsive and professional support.
• Provide IT and AV support for office events such as All Hands meetings, Q&A sessions, and other on-site gatherings.
• Set up, troubleshoot, and maintain AV equipment in conference rooms and event spaces.

What You Bring:

• Previous experience in an enterprise IT support or help desk role.
• Hands-on experience with tools such as Google Workspace, Okta, Slack, and similar SaaS platforms.
• Strong customer service mindset with the ability to troubleshoot issues in both in-person and remote environments.
• Experience supporting multiple operating systems, with a primary focus on macOS; familiarity with iOS, Android, Windows, and ChromeOS is a plus.
• Exposure to Mobile Device Management (MDM) solutions in an enterprise environment.
• Working knowledge of VPNs, password managers, two-factor authentication, single sign-on, and basic security concepts.