Support Coordinator

Location: 1 Victor Street, Manchester, M40 7PN
Working Hours: 37 hours per week - - This role includes evening and weekend shifts as part of a rota
Contract Type: Permanent
Salary: £25,110-£32,090

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

To work as part of a team to deliver support packages to help people access sustainable accommodation and live independently.

Key Accountabilities 

• Support clients to live independently in their own accommodation and progress towards sustained independent housing.    
• Manage a caseload of service users as allocated by the Team Manager and complete high quality and comprehensive needs assessments and risk assessments for those service users.
• Develop comprehensive support / risk plans to identify how individual service user needs will be met in order to help each service user live independently within the community and achieve sustained outcomes.
• Review individual support / risk plans within appropriate timescales and no later than once every three months.      
• Deliver housing support and recovery focused sessions one to one and in groups, which may include training on housing options, tenancy ready and other support programmes.   
• Record case notes, input information onto the database promptly and maintain other relevant Management Information Systems as required in order to ensure effective case management and assist monitoring and evaluation of service delivery.   
• Liaise with statutory and other appropriate agencies / network/ forums to contribute to the development of a comprehensive needs and risk assessment for each client and general service provision.     
• Work as part of a team providing cross provision/ service support where reasonable and attending regular team meetings.   

General Accountabilities 

• Undertake continuing professional development including participating in performance reviews and attending training as/when required.   
• Ensure that vulnerable people are protected through knowledge and application of Adult and Child Safeguarding Procedures.     
• Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes Humankind’s clinical governance framework.   
• Maintain accurate and up to date records and reports and provide written and verbal reports as required.   
• Keep abreast of policy and professional development within your area of professional expertise.   
• Work flexibly across operational sites and within an agreed number of hours to maintain appropriate service provision, This will include evening and weekend working.    
• To promote, adhere to and live our workplace values of being honest, committed and inventive.    

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-03-20