Support Automation Technology Consultant

Support Automation Technology Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Responsible for developing and deploying Business Logic Infrastructure (BLI) rules in support of events and case creation for connected customers.
• Responsible for understanding Sulis and Brools - the new rule writing tool to replace the existing solution for BLI rules. Be able to develop Brools rules in support of events and case creation for connected customers.
• Responsible for learning SIBER - an Elastic based tool that is used to measure events and case creation performance for the Connected Support Tools Team.
• Develop Discover views and Dashboard using SIBER in support of business partner's requirements.
• Maintain existing performance and KPI dashboards as needed. 
• Grow domain knowledge of the products supported by the Connected Support Tools partner solutions, which includes Insight Remote Support (IRS) OneView Remote Support (OVRS) Compute Ops Management (COM) and HPE Performance Cluster Manager (HPC) to evaluate events and case creation performance.
• Provides technical support for SIBER as requested by users or submitted through slack channel for support questions.
• Help to manage new users onboarding into SIBER as needed.
• Produces new improvement opportunities for analysis and/or business logic rules through analysis of data in SIBER. 
• Works as part of a high-performing team through collaboration and partnership across the full Connected Support Tools Team. 
• Has a desire to explore AI opportunities for all activities within the team, including new product onboarding, event analysis, case creation and early product quality issue detection.

Knowledge and Skills:

• Has knowledge of Java
• Has the ability to work with business partners to clarify requirements
• Has some domain knowledge of compute, storage or networking devices
• Understands the basics of HPE's services business, including call center operations.
• Has ability to drive resolution of problems Ability to apply technology and consulting to solve customer/service delivery business problems.
• Good oral and written communication skills
• Ability to have a technical with business partners and/or other Team Members
• Ability to work with a geographically distributed team to meet expected deliverables in a timely manner.

What you need to bring:

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.