Supplier Quality Engineer (Electronics)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Supplier Quality Engineer - Electronics

Company Overview

Insulet started in 2000, driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives using our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Supplier Quality Engineer is responsible for ensuring supplier governance and governance of related quality systems.  The Engineer creates, monitors, and reports on metrics that show the health and capability of the supplier quality system.  The individual maintains records and databases needed for those metrics.  The Engineer ensures current products and new projects meet quality and regulatory requirements for medical devices. The Engineer interfaces with other Insulet departments (e.g. Sr. Management, Manufacturing Operations, Production Operations, Supplier Development Engineering, Design Engineering, Information Technology, Engineering, Procurement, New Business Development and Regulatory Affairs) as well as suppliers, contractors, and other external parties on issues related to supplier quality, quality management systems, materials, product support and external and internal audit support. Effectively communicating supplier quality performance metrics, status, and requirements are critical to the success of the position.  Other significant impacts will come from collaborating on the selection of qualified suppliers, leading the efforts to quantify and improve supplier performance, and providing a positive impact on the quality of new and existing products through a global footprint.

Responsibilities

• Responsible for supplier quality engineering (SQE) deliverables to support Electronics category sourcing strategies and continuity of production.

• Solid knowledge  or expertise of electronics manufacturing processes and in problem solving related to manufacturing processes of PCBAs, PCBs, and electronic sub-assemblies. Has a strong understanding of Surface Mount Technology (SMT), In-Circuit Testing (ICT), Functional Circuit Testing (FCT), and reliability testing.

• Develop and monitor key performance indicators (KPIs) and other metrics.

• Develop and deploy dashboards and other visualizations required to support metrics. Develop risk management strategies to mitigate product and compliance risks.

• Lead SQE efforts in sustaining projects to accomplish primary objectives, including cost reduction, capacity increase, dual sourcing, and risk mitigation.

• Engage partnerships with suppliers (including sub-tiers) and supply chain management (SCM) to drive superior supplier performance and accountability. 

• Experience in supplier selection, supplier production part approval process (PPAP), DOE, process capability analysis, G R&R, control plan, SPC, and inspection procedure development.

• Experience in supplier performance monitoring and improvement.

• Lead root cause analysis of supplier-related non-conforming product issues to address and resolve quality concerns via Supplier Corrective Action Report (SCAR).  Drive corrective action and supplier improvement activities that directly impact performance for assigned suppliers. 

• Coordinate review, technical assessment, and documentation for supplier change requests.

• Experience with supplier quality system (QMS), process, and for-cause audits. 

• Ability to set goals with a proactive approach to complete assignments in a timely, effective, and high-quality manner. 

• Ability to work in a team-oriented and fast-paced environment. 

• Excellent communicator for complex problems, execution plan, progress report out, and escalation to supplier quality leadership and all levels in the organization.

Required Leadership/Interpersonal Skills & Behaviors

• Demonstrates agility and responsiveness to evolving quality challenges.

• Effectively influences internal cross-functional teams and external suppliers to drive resolution and improvements.

• Demonstrates a strong customer-centric mindset. Builds strong cross-functional partnerships across Engineering, Operations, and Account Management.

• Excellent analytical capabilities and problem-solving skills.

• Communicates clearly, concisely, and persuasively across all organizational levels.

• Possess exceptional skill in handling competing priorities and requirements, especially with external entities.  Adept at driving consensus and action, culminating in clear communication.

• Ability to work in a team-oriented, high energy, and fast-paced environment. 

Required Skills and Competencies

• Strong understanding of QMS systems, complaint handling, and regulatory framework (21 CFR Part 820, Part 11 and IPC-A-610 standard)

• Exceptional organizational skills and attention to detail.

• Excellent written and verbal communication abilities.

• Professional handling of confidential and sensitive information.

• Proficiency in analyzing quality data and generating actionable insights through dashboards or reports.

Education and Experience

• Bachelor’s degree in Electronics Engineering or in a related field or equivalent.

  Minimum 5 years of progressive work experience in medical device supplier quality, quality, manufacturing, or engineering. 

  Experience working with electronics manufacturing.

Additional Information

• This position is based at our Malaysia site.

• Estimated travel:

  ~25%, with flexibility based on business needs.