SUPERVISORY MEDICAL SUPPORT ASSISTANT

SUPERVISORY MEDICAL SUPPORT ASSISTANT

Department: Department of Veterans Affairs

Location(s): Richmond, Virginia

Salary Range: $57796 - $75140 Per Year

Job Summary: This position is assigned to the Central Virginia VA Health Care System, Geriatrics & Extended Care (GEC) service, in Richmond Virginia. The incumbent serves as the direct line supervisor for all Medical Support Assistant (MSA) and Advanced Medical Support Assistant (AMSA) staff in GEC.

Major Duties:

• Assignments at this level include evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making recommendations on hiring selections; evaluating performance, and taking disciplinary action when necessary. Other duties include but are not limited to: Supervise, organize and maintain the complex day to day operations of the Home Based Primary Care Program (HBPC) and all Geriatrics and Extended Care (GEC) clinics. Responsible for data collection, data management, consult management, document management, and personnel management. Provide clerical/administrative support and assist other GEC staff members in carrying out goals of the service's programs, including HBPC, Geriatric Evaluation clinics, Palliative Care clinics, Acupuncture, Transitional Care, and other GEC Outpatient clinics. Assist in the preparing and planning for regulatory surveys in the service line. Participate in emergency management for all GEC programs. Analyze problems and present written and oral recommendations, taking into full consideration the wide range of factors and requirements which effect the GEC programs. Work collaboratively with the Administrative Officer for GEC and the HBPC Program Director. Review outgoing correspondence under the supervision of the Program Director for accuracy of information, proper composition, proper format, and determining whether such correspondence conforms to current VA policies and regulations. Maintain confidentiality of all office matters and executes discretion in the release of all information. Review team appointment schedule to optimize and effectively support the clinical needs of the teams as well as that of the Veterans. Assist team in scheduling home visits per team request. Develop and maintain effective and efficient communication with the patient, caregivers, interdisciplinary HBPC PACT Teams at all three sites, GEC clinicians at all sites, VA Medical Centers and other agencies. Aid in setting priorities and deadlines, ensure timely access to care, ensure appointments are scheduled timely and accurately, monitor GEC and HBPC referrals/consults, discharges and pre-assessments to initiate the plan of care and enter appropriate information in the Vista package. Monitor and track the use of service vehicles, office supplies, and equipment for the office, answers questions concerning policies and procedures related to support of office services. Work Schedule: 8am-4:30pm (Monday thru Friday) Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required.

Qualifications: BASIC REQUIREMENTS: Area of Consideration - Current, permanent VHA employees only. United States Citizenship - Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency - MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. GRADE DETERMINATION REQUIRMENTS: Supervisory Medical Support Assistant, GS-8 Experience: Must have one year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate ALL of the KSAs below: i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: VHA Scheduling Systems experience. References: VA Handbook 5005/117, Part II, Appendix G45.The full performance level of this vacancy is GS-8. Physical Requirements: The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/06/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12855719. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-01-06