Department of Veterans Affairs

Supervisory Health System Specialist- SAIL Manager

Houston, Texas Full time

Supervisory Health System Specialist- SAIL Manager

Department: Department of Veterans Affairs

Location(s): Houston, Texas

Salary Range: $122749 - $159575 Per Year

Job Summary: The primary purpose of the position is for the specialist to lead and supervise the effort to meet or exceed Strategic Analytics for Improvement and Learning (SAIL) performance expectations related to access, wait times, readmissions, patient flow, and timely, efficient, and cost-effective processes throughout the health care system and its clinics. The specialist must have knowledge in medical terminology and have clinical education to include biology and public health.

Major Duties:

  • Conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, access, workflow, system redesign, etc. Develops and evaluates alternative program evaluation and costs benefits analysis tools for consistent, continuing, effective program evaluation. Under direction from the Medical Center Director and the office of Management Support the incumbent uses broad range of authority to establish priorities and make independent decisions to meet the health care systems overall administrative and management goals/ directives. Performs advanced evaluation of programmatic or business operations to aid managers and other key stakeholders in making informed decisions on program, planning, and policy issues. Develops and implements a health care system SAIL review plan that supports achievement of the organization's strategic plan. Analyzes and interprets new or proposed legislation, regulations, or policies to determine impact on programs, operations, and/or management within a specific functional or well. Finds and implements ways to improve customer satisfaction, promote team building, and a patient centric culture. Make sound decisions and to demonstrate his/her ability when making related recommendations to the Medical Center Director and/or top management official. Works collaboratively with MEDVAMC leadership to establish staffing plans that include FTEE, and skill mix needed for systems redesign initiatives based on workload, patient needs, staffing guidelines, work area, geography, and existing human resources. Draws from his/her knowledge of the unique characteristics of the specific health care delivery system served, knowledge of the patient demographic trends, and an awareness of strengths and interests of the clinical and administrative staff to develop long and short-range program development proposals to meet existing and anticipated Medical Center health care program needs. Serves as a program manager and administrator for all SAIL health care system activities related to system redesign, including but not limited to: Inpatient flow improvement, Business/Administrative processes, and Management processes. Responsible for day-to-day operations of five (5) authorized FTE Work Schedule: Monday- Friday; 7:30am - 4:00pm (subject to change based on the needs of the facility) Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist- SAIL Manager/PD04162-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Preferred Experience: Candidates with a proven record leading SAIL performance improvement and system redesign in a complex health care delivery environment are strongly preferred. Ideal candidates bring advanced quantitative analytics and data warehousing expertise (SQL/BI tools), deep understanding of VHA operations (workload capture, resource utilization, VERA), and experience advising senior executives on policy and operational decisions. Success supervising multidisciplinary teams, driving change management, and communicating complex data in clear executive briefings is essential. Certifications such as Lean Six Sigma Black Belt and/or PMP are highly desirable.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in healthcare systems management, including clinic program improvement planning and operations across administrative, technical, and clinical programs; Experience in both qualitative and quantitative analysis to evaluate clinical program effectiveness, efficiency, and productivity; Experience working with healthcare delivery systems, particularly within the Veterans Health Administration (VHA), and the ability to solve unique problems. You will be rated on the following Competencies for this position: Administration and Management Creative Thinking Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, requiring no special physical demands on the employee. The work includes some walking, standing, bending, and carrying of light items such as paper and books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/04/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12943128. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-05-04