Operations Specialist

Operations Specialist

Department: Department of State

Location(s): Portsmouth, New Hampshire

Salary Range: $120548 - $156715 Per Year

Job Summary: This position is located at the National Visa Center (NVC) in Portsmouth, NH. NVC is organized within the Office of Domestic Operations, Visa Services Office, Bureau of Consular Affairs. The incumbent serves as an Operations Specialist providing expert analysis, advice, and guidance to support planning and execution of immigrant visa case management operations at the National Visa Center. TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: https://www.state.gov/about-us-bureau-of-consular-affairs/

Major Duties:

• Plans and conducts comprehensive studies and analyses of case processing systems , systems capabilities, trends and patterns in data, and processes to both identify key impediments and systemic problems.
• Develops guidance and appropriate courses of action on a wide range of issues and concerns affecting IV processing to resolve difficult and unusual processing problems encountered, particularly those not covered by clear precedents.
• Conducts ongoing monitoring and review of IV case processing activities and operations to certify that production targets and quality standards are consistently being met by contracting staffing units.
• Serves as a Government Technical Monitor (GTM) with responsibility for monitoring and overseeing technical performance on assigned aspects of various contracts administered by NVC.
• Actively monitors the contract work performed and works with the Contracting Officer Representative (COR) in addressing areas of concern.

Qualifications: Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience utilizing analytical and evaluative methods and techniques to identify and propose solutions to management problems; Experience in communicating effectively, to develop policy, guidance, instructions, and presenting recommendations to management; and Experience coaching or training others. There is no substitute of education for specialized experience for the GS-13 position.

How to Apply: Prepare your application in USAJOBS To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS. STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section. To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site. Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alternate Application Procedures If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

Application Deadline: 2026-05-12