Department of Health and Human Services

Supervisory Administrative Officer

Baltimore, Maryland, Montgomery County, Maryland, Durham, North Carolina Full time

Supervisory Administrative Officer

Department: Department of Health and Human Services

Location(s): Baltimore, Maryland, Montgomery County, Maryland, Durham, North Carolina

Salary Range: $154492 - $197200 Per Year

Job Summary: The person in this position serves as the Chief Administrative Officer and acts as a senior advisor to leadership. They provide guidance and analysis on how well management and program operations are working. This includes reviewing how teams work together, how responsibilities are organized, how processes and procedures can be improved, how costs can be reduced, and how resources can be used more effectively.

Major Duties:

  • Advise and provide guidance on work and administrate matters; hear and resolve complaints and refers more serious complaints to a high authority, effects more serious cases approves short- and long-term leave requests.
  • Set performance expectations, evaluates employee performance, provides formal and informal feedback on work performance, and conducts final performance reviews.
  • Plan, develop, organize, direct, and evaluate a complete and comprehensive program of workforce, management, and program analysis functions that are tailored to meet the needs of a dynamic, complex, scientific research institution.
  • Direct, provide guidance on, and/or facilitates the resolution of administrative management issues and problems that might arise regarding facilities and space management responsibilities.
  • Provide guidance on planning and implementing new programs, and in developing and effecting reorganizations, realignments, or other organizational changes affecting the management, structure, or allocation of the Institutes’ resources.

Qualifications: You qualify at the GS-15 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-14 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1.) Advising senior leadership on workforce and administrative planning by analyzing workforce data, organizational structures, and policy issues to support strategic and operational decisions; 2.) Supervising staff by setting performance expectations, assigning and reviewing work, providing feedback, and conducting performance evaluations; 3.) Leading workforce planning and organizational analysis efforts to improve efficiency and effectiveness across a large, multi-program organization; 4.) Providing senior-level consultation to executive leadership on workforce utilization, administrative operations, and policy implementation; 5.) Interpreting and applying personnel and administrative policies (e.g., agency policy issuances and Office of Personnel Management guidance) to advise managers on position management, staffing, and workforce development. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12902235

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete and submit all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click Apply Online button. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. See the "Required Documents" section for any additional forms and/or supplemental materials required. Read all Eligibility questions and respond accordingly to any Eligibility you wish to claim. You will only be considered for those Eligibility questions (Veteran, Schedule A, etc.) you respond in the affirmative to, regardless of what documentation you submit. We cannot assume you intended to respond differently to a question based on other information in your application package. Complete the application questionnaire. Applicants are asked all questions regardless of their consideration preferences. We will only consider you for the grades, series, locations, specialties, and other considerations that you self-identify as being qualified for or interested in. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12902235 After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Verify all required documentation is included in your application package, review your responses to the assessment questionnaire for accuracy, and then submit your application. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. In addition to the required documents, we encourage you to submit a cover letter, copy of your transcripts, and any applicable certifications or licenses. Even though this information is not required at the time of application, we may request this information later. We cannot assume responsibility or grant extensions for personal issues (e.g., troubles navigating the application process, loss of internet, not understanding a question) when applying to our announcements. For technical difficulties, contact HR Systems Support between 8:00 AM and 4:30 PM ET Monday through Friday at hrss@nih.gov. For reasonable accommodations not related to USA Hire, please contact Jessica Phillipsat .phillipsjesl@mail.nih.gov. Requests for reasonable accommodations must be made before the announcement closing date. Visit our site for information on NIH's EEO program, Reasonable accommodation procedures, laws, policy statements, and the operation of the EEO complaint process.

Application Deadline: 2026-03-13