Supervisor, Zoo Education

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Full-Time, Supervisor, Zoo Education

Busch Gardens Williamsburg

What you get to do:

You will enthusiastically represent the organization by displaying a positive attitude and a high level of energy and commitment to quality throughout all aspects of the job. This role is responsible for planning, teaching, and evaluating the implementation of Education and Camp curriculum and program schedule while creating and maintaining a safe environment. Additionally, you will:

• Ensure a safe environment for all team members, guests, and animals
• Provide exceptional, professional guest service in a team environment
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Lead, supervise and monitor the performance, day-to-day operations and training of the education teams for Exclusive Tours, General Education, Summer Camps, and Training Support Teams, as well as their respective leadership teams
• Assist with, write, and develop program curriculums, schedules, lesson plans, and scripts for educational experiences including but not limited to activities, classes, lessons, sessions and tours
• Communicate and coordinate with other departments and leaders regarding education function/activities that may impact or require their assistance
• Monitor, track, and manage inventory supplies, labor usage, and operating expenses for the education teams
• Monitor and manage inventory supplies of the In-Park Quick Queue Kiosks and ensure daily start-up procedures are achieved
• Monitor and manage product inventory on a daily basis, communicate sales to departments as necessary
• Ensure staffing reports are up to date and efficiently communicated to necessary stakeholders
• Ensure training is being properly documented and tracked
• Lead, facilitate, and teach classes, ensuring SEA standards are being met
• Complete ambassador in-park auditing for safety, guest service, and ensuring SOP compliance
• Participate in the Guest Arrival Duty Manager program. · Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Report to leadership regarding the status of projects and completed assignments
• Perform other duties as assigned

What it takes to succeed:

• High school diploma or equivalent, College Preferred
• Strong leadership skills including communication skills, positive attitude, strong organization skills, and independent thinking and problem solving
• Flexible and willing to work early mornings, days, nights, weekends, and holidays
• Able to operate independently from leadership
• Comfortable with sales register systems, digital cameras, video recorders, computers, and computer programs including Excel, Word and PowerPoint
• Able to lift, push, pull and/or carry up to 50 lbs.
• Able to complete provided CPR/AED training/certification
• Able to climb stairs/ladders
• Able to work in all weather conditions and temperature extremes
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Stand, walk, and/or sit for prolonged periods of time
• Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Comfortable speaking in front of large groups of guests and ambassadors
• Able to remain calm and professional during challenging situations
• Excellent written and verbal communication skills
• Skilled in organization and planning
• Possession of a valid state driver's license preferred
• 1 year Theme Park leadership preferred

What else is important:

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.