Supervisor, Revenue Cycle Performance Trainer

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Essential duties & Responsibilities:

DELIVERS CLASSROOM, END-USER, AND SMALL GROUP TRAINING.

• Leverage a variety of onsite and virtual presentation approaches.
• Deliver high quality stand-up sessions as an instructor/facilitator.
• Present the information in an orderly, easy-to-follow, and clear manner based on adult learning principles.
• Facilitate skill building exercises in a fun, non-threatening manner.  Involve trainees in the learning process.
• Obtain assistance or offer to follow-up with trainees if an answer to a question is not known or requires further research.
• Pace the class appropriately to the trainees.
• Encourage trainees to provide feedback via course evaluation forms.
• Arrive in time to make all the necessary preparations before the class begins.
• Update the course script as needed.

DEVELOPS TRAINING MATERIALS.

• Creates and designs and maintains training materials.
• Develops course outlines
• Defines objectives of course.
• Leverages Vendor tools, recordings, and independent user study where applicable

COORDINATES TRAINING SCHEDULE.

• Evaluates trainee needs and schedules into appropriate course offerings.  Communicates training dates/times to trainee and manager.
• Maintains the training schedule.
• Works with the PFS Leadership to maintain the training database.
• Assists in the implementation of system enhancements and upgrades.
• Participate in vendor training or internal training on assigned system(s) or enhancements.
• Assist in the design of testing plans for enhancements and upgrades and any required system building.
• Implement Test plans for system enhancements and upgrades.
• Provides end-user support as appropriate for the application and coordinates with the EBNHC IT Help Desk, Vendor, or Payor to provide on-going support.

CONTINUING EDUCATION.

• Maintain and develop new skills through participation in internal and external continuing education programs as appropriate.
• Attends EPIC User Conference and formal training with certification.
• Participates in payer, vendor, or healthcare industry events and training.
• Performance
• Leads Revenue Cycle Performance initiatives, identifies and actively manages revenue cycle revenue recovery AR follow-up. 
• Monitors and reports on end-user performance and productivity to ensure compliance and patient accounts integrity is upheld.
• Maintains compliance, federal, state, and contractual rules and regulations are followed and managed.

OTHER DUTIES AS ASSIGNED.

• Supervises and manages training staff and their associated performance.
• Other duties may be assigned as needed.
• Works together with the PFS leadership team on assigned projects or performance initiatives.
• Participates in hiring assessment of candidate skill levels.
• Actively contributes to the enhancement and development of people, process, and technology.
• Serve on other health center committees as asked.

EDUCATION:

• Bachelor Degree or Revenue Cycle Healthcare equivalent work

EXPERIENCE:

• 5 to 7 years Healthcare Revenue Cycle experience
• 3 to 5 years of Massachusetts payer healthcare experience
• 3 to 5 years of EPIC registration and accounts receivable experience

SKILLS/ABILITIES:

• Ability to lead and manage 1 to 2 direct reports.
• Excellent verbal and written communication skills.
• Customer service skills.
• Demonstrated computer literacy skills as well as the ability and desire to learn new applications.
• Project management, Presentation, and People management skills.
• Knowledge of process re-design.
• Domain knowledge in a clinical or healthcare business area.
• Self-directed learner.
• Epic Systems knowledge.
• Microsoft Excel, Word, PowerPoint, and other proficiencies.

PAY RANGE:

Starts at $64,480/yr up to $99,840/yr based on experience