About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
As a key member of Lyra's expanding Records Team, you will support and lead the release of information process, overseeing daily submissions from clients who are requesting copies of their health information. This full-time position supervises and mentors a team of contractors, ensuring strict adherence to HIPAA, 42 CFR Part 2, and all state/federal guidelines for client privacy and security when releasing Protected Health Information (PHI). You will assist in developing, documenting, and auditing standard operating procedures for existing and future workflows, serve as the primary escalation point for complex requests, and monitor departmental metrics to drive operational excellence.