Job Description:
The Supervisor, Invoice Disputes is responsible for overseeing day-to-day activities of the invoice dispute team. This role ensures prompt case resolution, maintains team workflow, and supports accurate documentation and communication with internal and external stakeholders. The Supervisor acts as a resource for escalation and supports the Manager in reporting, compliance, and continuous improvement.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA timeframes
- Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager
- Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
- Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
- Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
- Support onboarding, coaching, and training of new and existing team members
- Assist in escalated case handling, client communication, and ensuring service-level expectations are met
- Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction
LEADERSHIP RESPONSIBILITIES and STRATEGY
- Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets
COMPETENCIES - SKILLS
- Analytical Thinking: Ability to assess large data sets and identify trends in invoice discrepancies
- Problem-Solving: Proactively finds solutions to prevent recurring disputes and streamline resolution processes
- Attention to Detail: Ensures accuracy in financial data analysis and dispute resolution
- Cross-Functional Collaboration: Works effectively with internal teams to resolve disputes and implement process improvements
- Process Optimization: Identifies opportunities to improve invoice management and dispute resolution efficiency
EDUCATION and EXPERIENCE
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
- 5 years of experience in invoice processing, dispute resolution, or billing operations preferred
- Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required
- Experience with Salesforce, SAP, or other case management and financial tracking tools
- Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred
JOB SPECIFICATIONS and WORK ENVIRONMENT
- Work Environment: This position is in Alpharetta, GA and operates in a professional office environment
- Positions Type/Standard Schedule: This is a full-time position, Monday through Friday, works onsite 3 days a week; 9a-6p or 8a-5p
- Travel: No Travel required for this position
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$59,300-$83,000
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.