The Supervisor, Donor Relations plays a key leadership role in advancing the mission of Boys Town by ensuring an exceptional experience for donors and supporters. This position oversees a team responsible for donor engagement, acknowledgment letters, processing donations and data integrity. The Supervisor provides strategic direction to ensure timely, accurate, and meaningful interactions that strengthen donor relationships and encourage long-term giving. In this role, you will maintain high standards for donor data integrity, meeting strict deadlines and collaborate closely with fundraising, communications, and program teams. The Supervisor serves as a mentor and coach, helping staff develop strong communication, customer service, and relationship-building skills.
MAJOR RESPONSIBILITIES & DUTIES:
Leads, Supervises, hires, trains, and evaluates the Donor Relations Team.
Provides one-on-one, group and affiliate site end-user training on the donor database, donor stewardship practices and organizational protocols.
Provides database administration support to all Blackbaud CRM Users
Oversees the accurate recording and reconciliation of all donations received through multiple channels to ensure they are properly recorded in Blackbaud CRM and the Workday system.
Ensures daily processes are worked promptly, recorded accurately and donor acknowledgements are sent out in a timely manner.
Develops and updates user manuals, procedures, and training guides and ensures they are posted on the Development SharePoint Website.
Designs and executes custom queries and reports in Blackbaud CRM to support Donor Relations metrics, decision-making, Donor Relations best practices and data integrity issues.
Maintains and responds to donor inquiries and ensures quality service via phone, email, and mail.
Manages and maximizes the Family Sponsorship and Recurring Gift Programs to ensure all donations are being recorded accurately and donor stewardship is maintained to build strong relationships with donors.
Manages the matching gift program to ensure maximization of matching gifts from corporations occurs both reactively and proactively.
Manages reconciling one bank account back to the gifts recorded in Blackbaud CRM, ensuring gifts have the proper coding and work tags associated with them.
Conducts audits for data integrity and maintains data integrity through the use of customized and predefined or ad-hoc queries; recognizes data integrity issues, works to resolve the issues, and establishes processes to ensure future data is not compromised.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and familiarity with research techniques for fundraising prospect research. Proficiency in Internet research and with information resource subscriptions and publications is required including fundraising databases, on-line services (ex. Lexus Nexus / Clear / Morning Star / Hoovers).
Must have strong service orientation and commitment to assisting others with enthusiasm and professionalism.
Strong computer skills in Microsoft Office, including PowerPoint, Excel, and Word.
Ability to communicate at all levels within the organization and with external contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
Strong knowledge of the Boys Town Model.
REQUIRED QUALIFICATIONS:
Bachelor's degree or equivalent combination of education and experience required.
Minimum 3 years of related work experience required.
PREFERRED QUALIFICATIONS:
Fundraising training through professional association preferred.
Experience with the Donor Database/Blackbaud preferred.
CRM software programs experience preferred.
Leadership experience preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.