The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
We are the IT Desktop Support team at Dexcom Malaysia, responsible for ensuring seamless technology experiences across office and manufacturing environments. Our mission is to enable productivity, minimize downtime, and deliver reliable, secure endpoint services while supporting business growth and manufacturing excellence. The Desktop Support Supervisor plays a key leadership role by overseeing day-to-day support operations, guiding Desktop Support Specialists, and ensuring service excellence aligned with global IT standards.
Where you come in:
- You will supervise and support a team of Desktop Support Specialists, ensuring consistent service delivery, performance management, and professional development.
- You serve as the second‑level escalation point for complex desktop, hardware, software, and end‑user issues that require advanced troubleshooting or cross‑team coordination.
- You oversee daily operational activities including incident handling, service requests, asset management, and on-site support for office and manufacturing users.
- You ensure adherence to SLAs, SOPs, and IT service management processes, driving continuous improvement in support quality and response times.
- You coordinate endpoint lifecycle activities including device provisioning, imaging, deployment, refresh, repair, and decommissioning.
- You partner closely with Infrastructure, Cybersecurity, OT, and Manufacturing IT teams to ensure alignment with global standards, policies, and site‑specific requirements.
- You monitor and report on support metrics, trends, and recurring issues, providing insights and recommendations to management.
- You support Windows 10/11 environments, standard applications, peripherals, collaboration tools, and manufacturing endpoint devices.
- You ensure proper documentation, knowledge base updates, and standard work instructions are maintained and followed by the team.
- You assist in onboarding, training, and mentoring new Desktop Support team members.
- You support local IT initiatives, audits, projects, and site activities as required to meet business and operational needs.
- You take ownership of IT inventory, including accountability for accuracy, lifecycle management, and compliance.
What makes you successful:
- You have experience in desktop support or end-user computing, with prior experience in a lead or senior support role.
- You have hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications.
- You have troubleshooting skills across hardware, OS, applications, printers, and peripherals.
- You have experience using ServiceNow or similar ITSM tools for reporting, trend analysis, and operational dashboards
- You have experience supporting users in manufacturing, regulated, or enterprise environments.
- You have experience participating in site initiatives, audits, or IT projects.
- You have ability to coach, guide, and motivate a technical support team.
- You can be proactive in identifying risks, gaps, and improvement opportunities in support operations.
- You are data driven decision maker who uses metrics and insights to guide operational and people decisions.
- You have familiarity with Power BI or basic reporting tools for tracking KPIs and support performance are nice to have.
- You have familiarity with ITIL, service management processes, and large-scale IT transformations are nice to have
- You are adaptable and flexible, with the ability to take on additional responsibilities and duties assigned.
- You can provide support during non‑standard or off‑hours as required to meet operational and business demands.
What you’ll get:
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
Experience and Education Requirements:
- Typically requires a bachelor’s degree in information technology, Computer Science, or equivalent practical experience
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.