Supervisor, Credit Operations

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

As part of the Credit Operations team at Octane you will be in charge of managing the day-to-day operations of our associates as they process credit applications and work with dealers to foster strong dealer relations and increase funding volume.

Responsibilities: 

• Serve as direct manager for your own team within Operations.
  • Handle timecards, scheduling, as well as PTO and territory coverage.
  • Analyze statistical performance information to identify weaknesses and areas for improvement.
  • Conduct mid year and annual performance reviews. 
  • Provide regular and consistent feedback to direct reports.
  • Review, track and record team metrics.
  • Report team performance weekly to Operations Managers.
  • Conduct weekly 1:1 employee evaluations.
  • Schedule weekly team huddles.
• Drive the team’s overall success with a focus on dealer satisfaction while ensuring accuracy, efficiency, an effective work flow, and a positive team environment. 
  • Collaborate with management and other Supervisors to determine areas for improvement while maintaining overall consistency in ongoing training and performance expectations.
  • Monitor Quality Assurance audits throughout the month and hold coaching sessions with direct reports as needed.
  • Success will be defined based on department KPIs.
  • Be an agent of change.
• Inspire and motivate the entire department (not just direct reports), with a focus on core values, individual growth and development and promoting the Company / Team values.
• Successfully source, hire, and onboard new talent.
  • Coordinate with other stakeholders to ensure company culture and vision understanding, in addition to team member responsibilities.
  • Ensure the team has the necessary resources, training, guidance, and coaching to effectively complete their daily responsibilities to the best of their abilities while ensuring an optimal dealer experience.
• Identify opportunities to improve alignment of credit policy with business strategy and make recommendations to credit policy and operating procedure improvements as appropriate.
  • Review and monitor SOPs frequently to ensure information is kept up to date.
  • Lead ongoing training sessions with the team to ensure clear understanding. 
  • Track and identify individual and team successes.
• Assist the team with decisioning and underwriting insights along with solutions to loan application hurdles and escalations.
  • Maintain a solid understanding of credit policy, decisioning, and program guidelines.
  • Be able to strongly and effectively communicate with dealerships.
• Maintain a complete understanding of all escalation processes pertaining to credit applications to assist analysts as needed.
  • Have a thorough understanding of fraud indicators.
  • Be able to manually calculate loan application approvals in certain situations.
  • Work cross functionally with other departments to maintain a complete and accurate vehicle inventory.
• Be the main point of contact across teams and departments or any new verticals entered.
  • Be able to understand and quickly implement policy and procedure improvements.
  • Work closely with stakeholders from other departments.
  • Identify bugs or breaks in processes/policy and escalate appropriately.
• Assist and lead the team in establishing, building, and maintaining strong dealer relationships. 
  • Gather feedback from dealerships through ongoing conversations and survey results.
  • Identify ways to work more effectively, both internally and with the Sales department, to improve top of funnel and conversion.
  • Work one on one with direct reports to improve their conversational skills to ensure overall dealer satisfaction.
• Ensure existing operational processes are performing as intended and report/escalate any breaks impacting workflow.
• Support Operations as needed.
  • Examples include vacation, illness or higher than average volume.
• Support company objectives and management by performing other duties as assigned.

Requirements: 

• Minimum high school diploma/GED required
• 5+ years of experience in Loan Underwriting or Loan Processing, preferably in the auto or powersports industry. Must have a thorough understanding of debt-to-income, payment-to-income, and loan-to-value ratios.
• Must have prior supervisory or managerial experience.
• Must have experience of building and growing a team (could be in a different industry).
• Must be able to analyze data and extract valuable insights. 
• Must be hands-on, willing to embrace a “roll up your sleeves” approach to problem solving, must be detail oriented, customer focused and capable of managing multiple tasks.
• Must exhibit effective written and verbal communication skills. 
• Must be a collaborative, inspirational leader with the ability to motivate team members.
• Need to be flexible / available for the team as needed. Maybe outside scheduled hours.  
• Must be able to maintain a flexible schedule Monday through Sunday. 
• Must be available to work until 9pm cst on all scheduled days.
• Must be able to travel for overnight trips.

Preferred Skills: 

• Bachelor's Degree preferred.
• Powersports or automotive dealership experience preferred.

Benefits: 

• Robust Health Care Plans (Medical, Dental & Vision) 
• Generous Parental Leave
• Flexible Time Off (FTO) Policy - Time off when you need it. 
• Retirement Plan (401K) with company match
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term/Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance etc.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.