Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.
Supervisor – Commercial Business Data Solutions
We are seeking a detail-oriented and forward-thinking Supervisor – Global Commercial & Data Solutions to lead customer, billing, and pricing operations. In addition to ensuring accurate invoicing through SAP, compliance with Sarbanes-Oxley, and resolution of billing issues, this role will champion innovation by leveraging emerging technologies to enhance efficiency and accuracy.
Key Responsibilities
Oversee accurate preparation and validation of invoicing documents in SAP, including credits, debits, RMAs, and resolution of complex billing discrepancies, ensuring compliance and customer satisfaction.
Lead audit support activities, establishing robust tracking mechanisms and delivering actionable feedback to maintain Sarbanes-Oxley and AS9100 compliance.
Govern customer master data: contacts, electronic distribution, addresses, business partner assignments, and systemic setup post-credit approval.
Serve as liaison between Customer Service, Finance, IT, and Commercial teams to resolve systemic issues and align priorities.
Drive automation and digital transformation initiatives by identifying opportunities and implementing solutions using advanced tools such as UiPath, Microsoft Copilot, and OutSystems to streamline workflows and enhance operational efficiency.
Partner with cross-functional teams to integrate AI-driven solutions that enhance efficiency and customer satisfaction.
Apply emerging technologies to improve master data integrity, strengthen compliance, and support audit readiness across global operations.
Design, implement, and maintain the global Commercial Center (training materials, reference documents, contact lists, account management tools).
Maintain supplier scorecards and lead cross-functional improvement plans to meet customer performance expectations.
Education and/or Training:
High School required; bachelor’s degree in business preferred
Relevant Work Experience:
Minimum of 3 years in commercial operations, transactional systems, document management, workflow design, and process improvement.
1-3 years prior management experience or supervisor/team lead responsibilities.
Planning/Organizing/Managerial Knowledge:
Advanced SAP proficiency with integration experience across Mainframe, Axiom, Lotus Notes, and other systems.
Experience with AI-driven tools such as UiPath, Microsoft Copilot, and OutSystems, and ability to learn and apply new technologies quickly.
Strong understanding of Sarbanes-Oxley and AS9100 compliance, KPI development, root cause analysis, and process mapping.
Familiarity with Carpenter’s products, processes, and services, as well as quality systems and manufacturing operations.
Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), experience with report writing tools
Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.