Supervisor Central Business Office

About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

FTE: 1.0 Shift: Day Schedule: Monday - Friday

Position Summary

The Supervisor of the Central Business Office (CBO) oversees an essential function of the central administrative support team. The Supervisor has an area of focus and is the expert and go to for that specific administrative support function. The CBO Supervisor oversees one or more of the central administrative support functions: staffing and scheduling for personnel, central results management, call center management, referral functions, and other/new central functions as developed and implemented in support of operations.

The ideal candidate is committed to providing excellent customer service and comfortable with change and working as part of a team in a fast-paced environment. You will have excellent organizational, communication, analytical, problem solving and interpersonal skills and lead innovation.

Responsibilities

• Provides direct supervision to a team of administrative support staff, including training, development, performance management, and conflict resolution
• Tracks data and summarize into key performance indicators within area of focus and report out on them daily, weekly, monthly to executive tea
• Oversees daily operations and workflow, ensuring tasks are completed accurately, efficiently, and on time
• Develops and implement systems and procedures to optimize efficiency and streamline processes
• Prioritizes workload, delegate tasks effectively, and monitor staff performance to ensure deadlines are met
• Identifies and implements opportunities for continuous improvement within are of focus
• Serves as a liaison between administrative staff, operational leaders, and executive leadership
• Fosters a positive and productive work environment for the administrative team

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Requirements

• Associate’s degree preferred; two (2) years of experience in lieu of a degree will be considered.
• Previous experience and demonstrated skills in a supervisory or lead capacity.
• Proven track record of leading and motivating a team to achieve goals.

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A Better Way to Work in Health Care

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work. 
• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $71,677.00 - $103,168.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.