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Closing Date:
05/20/2026
Type of Position:
Professional Staff - Fiscal Affairs
Job Type:
Regular
Day Shift (United States of America)
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
ICE | CORE PA ABC Team A
Department's Website:
Summary of Job Duties:
The Appointment Business Center Supervisor facilitates the operations of assigned work-flows including registration, call center, patient portals, on-line/e-requests, EPIC work queues, and physician referrals. Assists with the testing, managing, and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes the responsibility of the manager during the absence of the manager, educates staff on scheduling requirements, and physician templates, payer requirements, and government rules and regulations required for compliance, registration, and customer service.
Qualifications:
Minimum Qualifications:
- High school diploma/GED
- 7 years' experience in registration, billing, or scheduling in a healthcare environment
Preferred Qualifications:
- Bachelor's Degree in Business, Healthcare, or related field plus three (3) years of registration and/or billing experience
- Leadership or supervisory experience
- CHAA Certification
- Call center experience
Additional Information:
Job Requirements:
- Supervises department staff by monitoring activities and productivity daily
- Takes appropriate action to insure staff consistently meets performance standards
- Establishes and maintains performance standards for productivity, quality, and compliance. Implements process improvement and reports results.
- Responsible for ensuring the team meets expectations for referral turnaround, call statistics, quality, and customer service.
- Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
- Works closely with ABC management to develop, implement, and maintain formalized training plans.
- Serves as the main contact for access-related patient complaints for assigned service line(s). Completes all research to resolve complaints, provides customer service recovery, and completes root cause analysis when required.
- Meets with service line(s)
- Conduct & attend staff meetings
- Participates in the orientation and/or training of new staff.
- Performs other duties as assigned
PHYSICAL REQUIREMENTS
Stand: Occasionally
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
Lift and carry weight: 25 lbs
Push and pull weight: 25 lbs
Use hands to touch, handle or feel: Frequently
Talk: Continuously
Hear: Continuously
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Medical Facility Environment
Noise Level : Moderate
Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
List of three Professional References (name, email, business title), Resume
Proof of Veteran Status
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:
Grasping, Reaching, Standing, Walking
Occasional Physical Activity:
Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping
Benefits Eligible:
Yes