Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.
We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.
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Number of Positions: 2
Campus Visit Program
Reporting to the Recruitment Officer, Campus Visitors and Community Outreach, the Summer Brock Ambassador will play an integral role within the department of Student Recruitment’s Campus Visit program. This program is instrumental in the post-secondary decision-making process. The Summer Brock Ambassador will be responsible for communicating with prospective students and guests to ensure the advantages of pursuing their post-secondary education at Brock University are clearly demonstrated. This is a significant role as there is a growing importance and demand for campus visits. It is essential that guests experience a positive on-campus visit and that the Summer Brock Ambassador is equipped to offer a comprehensive tour and communicate pertinent information effectively.
Position Summary
The Summer Brock Ambassador will be responsible for the coordination and execution of the Summer Campus Visit program. The Summer Brock Ambassador will conduct in-person and/or virtual campus tours twice daily, sharing their love of Brock and introducing prospective students and their families to campus life. They will collaborate with other academic and student service departments to ensure adequate support staff is accessible when necessary to provide a complete and meaningful campus experience.
The Summer Brock Ambassador (Campus Tour Guide) will:
Customer Service
Greet campus visitors and reach above and beyond to make them feel welcome and important.
Provide the utmost care and attention to guests to ensure their inquiries are addressed in an appropriate and professional manner.
Observe customer service practices and suggest methods for improvement.
Demonstrate a thorough knowledge and understanding of Brock content.
Student Recruitment Support
Demonstrate superior professionalism and behaviour that indicates a personal commitment to innovation, teamwork, flexibility and integrity.
Assist in the administrative coordination of the Campus Visit Program.
Liaise with academic and student service departments at Brock University.
Prepare training resources such as tour scripts and update content for fall Ambassador training.
Information Delivery
Deliver important information to prospective students and guests via campus tours and in one-on-one settings.
Facilitate in-person and/or virtual campus tours for prospective students and guests twice daily.
Customize tours for special groups visiting campus.
Communications
Monitor and respond to emails from futurestudent@brocku.ca and tourguide@brocku.ca.
Deliver important information to prospective students via telephone and email.
Other duties as assigned
Key Skills and Experience
Application
Other Information:
Please Note: Participation in the following events/dates is required:
Weekend Tour
Saturday, May 9, 2026
Weekend Tour
Sunday, May 23, 2026
We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.
Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.
We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met.
Brock University does not use AI Technology at any stage of the recruitment process.
We appreciate all applications received. Candidates that are selected for an interview will be contacted.
Learn more about Brock University by visiting www.brocku.ca.