Student Success Coach

Job Category

Regular Support Staff

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

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Job Description Summary

The Student Success Coach is responsible for meeting with all incoming assigned program core students. The individual will work with Academic Advisors and faculty to develop a process for identifying and arranging student success rubrics. Students identified to need additional course remediation, assistance, and tutoring will have regularly assigned meetings with the program Student Success Coach. Meeting with a Coach will also be optional and available for all program students. This position will work with identified students to develop success plans, connect students to internal and external resources, and assist with student remediation options.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position.  Other duties may be required and assigned.

Student Success Coaching:

• Collaborate with faculty and students to create individual student success plans.
• Monitor student success plan progress through regular meetings and interventions.
• Monitor attendance in mandatory academic sessions for WTCS Completion Grant participants and intervene as needed.
• Assist with developing and monitoring student and peer mentoring groups.
• Consolidate, develop, and share learning management resources (e.g., study skills, professionalism, remediation skills) for students.
• Recommend students for continuation in intensive support or utilize a rubric for removal from remediation.
• Support participants by referring them to appropriate College resources to achieve academic goals.
• Assist faculty with guidance and mentoring support for students in academic achievement, college awareness/readiness, school success, and life-skills.
• Provide excellent customer service by assisting instructors and students in improving academic achievement, identifying additional resources as needed.
• Deliver a range of academic and instructional support services, including coordinating tutoring, identifying college and community resources, and encouraging participation in remediation/enrichment programs.

Team Collaboration:

• Connect with advisors and faculty to identify students needing remediation.
• Attend course review sessions and collaborate with adjunct educators for resources, content development, and interventions.
• Participate in program success committees and monitor program re-entry students.
• Collaborate with industry partners and review data to ensure students demonstrate FVTC Employability Essentials.
• Assist with division alignment with FVTC student retention efforts.
• Track participant progress and success in their program courses.
• Actively participate in meetings to provide optimal support and opportunities for program participants.
• Work collaboratively with organizations to coordinate student orientation.
• Assist with training and updating staff on internal resources for student support.

Program Planning and Delivery:

• Provide recommendations for student entry requirements and resource support for the WTCS Completion Grant program.
• Utilize technology for tracking and grant reporting related to the WTCS Completion Grant.
• Monitor supply inventories and requisition supplies as needed for effective operations.
• Coordinate the design, procurement, and distribution of promotional and marketing materials.
• Process requests, room reservations, and room set-ups for student success events.

Minimum Qualifications

Education and/or Experience Requirements:

• Minimum Associates Degree required, preferably in a field related to education, administration, or human service.
• Minimum of two years of demonstrated, direct occupational experience with student success related activities, required.
• Demonstrated experience in building relationships with clients and understanding their diverse life situations with the demonstrated ability to assist them in their process of enrolling educational services and assisting in obtaining other support services.

Licenses, Certifications, and Other Requirements:

• Ability to identify needed action without continual direction.
• Excellent organizational skills with the ability to work under pressure.
• Flexibility in work schedule is required.
• Ability to work with highly detailed regulations and procedures.
• Adaptability and the ability to perform in a quickly changing environment.

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. 

Work Environment

• Work will be completed in a hybrid environment, both in person and virtually.
• Work is typically performed in a classroom, office, and virtual setting. 
• Work is typically performed during normal operating hours. 

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Lifting and Carrying: The role requires minimal lifting and carrying of light to moderate items (20 lbs).
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.
• Travel:  Position may require off-site interventions, fieldwork, or travel for professional development. 

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE).  In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Rate: $24.53 - $28.86 per hour.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College’s nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).