The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.
The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor I in the Office of Undergraduate Academic Advising & Administration. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.
USC’s Dana and David Dornsife College of Letters, Arts & Sciences Office of Undergraduate Academic Advising & Administration is seeking a Student Services Advisor I to join its centralized academic advising team. In their advising role, the Student Services Advisor I is committed to the overall success of assigned undergraduate students majoring and minoring in one of three identified clusters (Humanities, Natural Sciences, or Social Sciences). Specifically, the academic advisor helps students understand degree requirements; develop, cultivate, and transform academic goals and educational plans; understand academic policies and procedures; select majors and minors; explore curricular and co-curricular opportunities (i.e., research, study abroad, service learning, etc.); integrate career development opportunities, address concerns and challenges that impact academic success; connect with faculty members and university resources. Student Service Advisors I also liaise with departments to cultivate departmental relationships and provide regular updates and focus area specific training as needed.
Responsibilities include:
Provide academic advising for undergraduate students. Specifically advise students on degree requirements, curriculum, course selection, transfer credit evaluation, and degree related opportunities (i.e. research, study abroad, internships, etc.)
Support retention, progress and graduation of students in identified cluster (Humanities, Natural Sciences, Social Sciences) and focus area
Monitor student performance, degree progress, course plans and records
Evaluate student issues (academic, personal, or administrative) and refer students to the appropriate student support services both in Dornsife and beyond
Stay abreast of curriculum, course offerings, and focus area related opportunities based on identified cluster
Understand and execute the conceptual, informational, relational and foundational advising skills needed to support the entire student experience.
Ability to manage multiple majors/minors based on assigned cluster and focus are
Clear understanding of cluster structure, focus area, and how they work under this structure
Maintain knowledge on university related policies and procedures pertaining to curriculum, transfer credit, degree requirements, course evaluations, petitions, and other student services
Support and coordinate various academic and co-curricular programs including working with campus partners on behalf of student population.
Represent Dornsife academic advising at all student related events, including welcome events, commencement, and transfer student orientations
Liaise with identified department(s) to ensure most up to date information is provided to specific academic advising teams
Develop and maintain relationships with faculty and administration based on cluster & focus area
Interface with parents as needed and provide resources to facilitate problem resolution
Maintain professional knowledge through participation in associations, committees, workshops, and other means of networking
Keep supervisor abreast of all student issues impacting progress toward degree, both curricular and co-curricular
Other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Preferred qualifications:
Bachelor's Degree or Master’s degree
1-3 years of experience
Knowledge of USC student and academic programs, policies, procedures and knowledge of the student information system
Combined experience/education as substitute for minimum requirement
The hourly rate range for this position is $29.68 - $33.16. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
This position is hybrid/on-campus
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Required Documents and Additional Information:
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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