RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers
The Role
The Student Financials Officer is responsible for utilizing the systems and processes related to student financials, including student billing, student insurance and tuition fee refund, ensuring full compliance with University policies and procedures.
Working closely with Senior Coordinator, Student Financials, on a day-to-day basis to ensure the smooth running of day-to-day operations of the Student Financial function.
Reports to: Senior Coordinator, Student Financials
Your Responsibilities
Provide operational and advisory support for RMIT Vietnam student financial processes for Higher Education students each semester (3 semesters per academic year), Foundation Studies students (2 semesters per academic year), and English students every term (9 terms per academic year).
Manage a wide range of student financial transactions and requests, including refunds, payment deadline extensions, and enrolment reinstatements. Ensure all documentation is complete, accurate, and handled with confidentiality and integrity.
Respond to inquiries from students, parents, and internal stakeholders, demonstrating strong analytical and problem-solving skills when explaining invoices, outstanding balances, payment instructions, and fee-related matters. Ensure responses are provided within the service standard timeframe (within 24 hours).
Review, verify, and input invoice data into student systems, maintaining high accuracy and ensuring data integrity for financial reporting and compliance purposes.
Support and coordinate the implementation of the national medical insurance process for Vietnamese students, ensuring accuracy, timeliness, and compliance with RMIT and government requirements. Provide advice to students and assist in resolving complex or exceptional cases in collaboration with the responsible officer and relevant departments.
Provide support in testing, implementing, and documenting process or system changes under the direction of Line Manager, ensuring minimal disruption to student experience.
Collaborate effectively with Student Connect, Accounting, ITS, and other Student Administration teams to deliver consistent, student-centered financial services and ensure alignment with RMIT policies and procedures.
Maintain equitable and professional behaviour toward all students, particularly those facing financial hardship, promoting a positive and inclusive service culture.
Undertake other duties as required to support the effective delivery of student financial operations.
Key Selection Criteria
A bachelor degree in Business Administration or a relevant discipline or other equivalent work experience.
At least one to two years of experience required, three years desirable
Demonstrated experience in a customer service focussed environment.
Demonstrated experience in an accounting-related role.
Skilled in using Microsoft Word, Excel, Outlook, and PowerPoint and experience using database systems.
Ability to maintain confidentiality, attention to detail, and accuracy when managing information.
Ability to work independently and as part of a team.
Experience in liaising with people at all levels and areas of an organization; for example, students, academic staff, and management, as well as with people in the industry, government, and other organizations.
Ability to display appropriate behaviors in line with the position and RMIT Values.
Additional Information
Contract duration: 12 months
Highly competitive gross salary
Annual leave: 1 day per working month
Private Insurance
Free use of on-site sports and fitness facilities
Library on campus and online - access to the RMIT Australia online library
English Proficiency
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.0 (or equivalent CEST 160).
To be eligible for this position, you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
To Apply
Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.
Important Notice
Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn
#RMITVietnam
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.