Full-time permanent position
Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
This position is open to Aboriginal and Torres Strait Islander candidates only; this position constitutes an equal opportunity measure under s105 of the Anti-Discrimination Act 1991(Qld).
Based at St Lucia Campus
The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ operates. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. We recognise their valuable contributions to Australian and global society.
The position works within the Faculty of Science Academic Services team to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff.
In this role you will complete a diverse range of administrative processing tasks, associated day-to-day problem resolution and maintenance of administrative systems.
For further information, please click here to view the information booklet.
Key responsibilities will include:
Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.
Process applications and documentation for students in relation to admission, progression, , credit, study abroad, course enrolment, surveillance, and other student administration tasks.
Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.
Assist with the review of procedures and processes, and assist with implementing agreed change.
Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
17% superannuation contributions
17.5% annual leave loading
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
UQ Study for Staff
On campus childcare options
Affordable parking (from just $6.40 a day)
Salary packaging options
As part of our team, you'll have access to cultural leave, allowing you to maintain and celebrate your cultural responsibilities. You'll also have the opportunity to connect with vibrant staff networks, including the Aboriginal and Torres Strait Islander Staff Network, fostering a strong sense of community and belonging. Be part of an organisation that respects and champions Indigenous voices, your journey starts here!
UQ is committed to Aboriginal and Torres Strait Islander peoples’ learning, discovery and engagement. The University’s Strategic Plan outlines strategies aimed at increasing opportunities for Aboriginal and Torres Strait Islander peoples, which are supported through the development of a Reconciliation Action Plan and Aboriginal and Torres Strait Islander Employment Strategy. Here in Australia, we especially want to play a leading role in reconciliation as advocates with and for Aboriginal and Torres Strait Islander peoples and communities.
At a national level, in partnership with Aboriginal and Torres Strait Islander communities, we will embed reconciliation across the University’s operations to achieve and implement a ‘Stretch’ Reconciliation Action Plan (RAP) by 2025.
A sound understanding of administrative processes relevant to student and academic administration, or the ability to gain such knowledge.
Demonstrated ability to establish priorities and meet deadlines.
Attention to detail and accuracy in written work.
Ability to exercise initiative and judgment and to work independently and autonomously.
A strong orientation to the provision of a high level of customer service.
The ability to work collaboratively and effectively within the team.
An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
Knowledge of University student computer systems and packages e.g. Microsoft Office, SI-net, and the use of CRM systems would be desirable but not essential.
Special / Equal Opportunity Measure: The University of Queensland considers that the filling of this position is intended to constitute a special / equal opportunity measure under section 105 of the Anti-Discrimination Act 1991 (Qld) and section 8(1) of the Racial Discrimination Act 1975 (Cth). The position is therefore only open to Aboriginal or Torres Strait Islander applicants.
The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.
For more information about this opportunity, please contact Mark Holland at mark.holland@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
All applicants must upload the following documents in order for your application to be considered:
Cover letter summarising how your background aligns to the ‘About You’ section
Resume
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.
Your cultural identity will be respected, valued, and embraced in this role.
Applications close Sunday 22 March 2026 at 11.00pm AEST (R-61634).