Strategy Manager - Service Transformation

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Commercial Strategy and Planning team within Amex GBT has the mission of creating value for the enterprise by identifying opportunities and implementing solutions to increase organisational effectiveness and efficiency through complex problem solving, cross-functional change efforts, end-to-end process transformation and strategic integration or divestitures.
The Strategy Manager, Service Transformation is a key role on the team and a change agent for the organisation, who owns the development of the strategic transformation pipeline and the delivery of solutions maximising growth and improving business performance.

What You´ll Do:

• Partner with key stakeholders, process and business owners, and conduct in-depth analyses, including internal/external benchmarks, to identify pain points, inefficiencies, opportunities for improvement
• Perform point of departure diligence to define problems precisely and formulate hypotheses as to possible solutions
• Study external landscape and leverage needs-based assessment to design optimal point of arrival constructs for Amex GBT
• Build business cases to support secure stakeholder buy-in and executive sign off to drive proposed change agenda
• Contribute to prioritization of focus areas, defining implementation roadmap, mobilising resources and leading cross-functional initiatives
• Support communication, change management, adoption support and sustainability
• Act as expert/internal consultant to business owners/ELT to inform and shape the Amex GBT transformation journey

What We´re Looking For:

• Intellectually curious self-starter motivated by the challenge of complex problem solving
• An analytical, innovative and creative mindset with strong attention to detail
• Aptitude to grasp new concepts quickly, process large quantities of data and make relevant connections to business implications
• Process discipline
• Financial acumen
• Ability to build relationships and influence without direct authority
• Effective communicator able to craft clear and compelling story for diverse audiences
• Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment
• A team player and enterprise thinker
• High degree of emotional intelligence
• Confidence and maturity to partner effectively across the organisation and challenge the status quo

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!