US Bank

Strategic Initiatives Program Manager - Revenue Strategy & Communications

Los Angeles, CA Full time

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The Strategic Initiatives Program Manager plays a critical role in accelerating revenue growth by leading high‑impact strategic initiatives, revamping and operationalizing communication strategies for the Revenue organization, and ensuring the Voice of Customer (VoC) and Voice of Sales (VoS) are systematically captured, synthesized, and translated into actionable insights.

This role owns executive-ready deliverables, complex cross‑functional initiatives, and ad hoc special projects that align to the organization’s highest‑priority strategic objectives. Acting as a strategic advisor and connector, this individual ensures alignment across leadership, sales, and partner teams while driving clarity, execution, and measurable outcomes.

Key Responsibilities

Revenue & Strategic Communications

  • Lead and modernize the communication strategy for the Revenue organization, ensuring consistent, clear, and compelling messaging aligned to leadership priorities and strategic initiatives.
  • Develop executive-level narratives, updates, and materials that translate complex strategies, metrics, and initiatives into actionable and audience‑specific messaging.
  • Establish standardized communication rhythms and templates (e.g., weekly, monthly, quarterly) to drive transparency, alignment, and momentum across revenue and sales teams.

Voice of Customer & Voice of Sales

  • Own the end‑to‑end VoC and VoS framework, including collection, synthesis, and analysis of feedback from the field, customers, and partners
  • Translate qualitative and quantitative insights into clear opportunities, themes, and recommendations that inform revenue strategy, enablement, and operational improvements.
  • Partner with Sales, Strategy, Product, and Enablement teams to ensure feedback loops result in measurable improvements to seller effectiveness, client experience, and revenue outcomes.

Strategic Initiatives & Program Execution

  • Manage and execute high‑visibility strategic initiatives from ideation through launch and ongoing measurement, partnering closely with cross‑functional stakeholders
  • Drive alignment across Sales, Strategy, Operations, Enablement, Finance, and Leadership to ensure initiatives deliver intended outcomes.
  • Define initiative success metrics, track progress, surface risks, and provide data‑backed insights to leadership.

Special Projects & Ad Hoc Priorities

  • Take ownership of special projects and priority requests that align to enterprise and revenue strategic initiatives, often requiring ambiguity navigation and rapid execution.
  • Serve as a trusted strategic partner to senior leaders by quickly synthesizing information, developing recommendations, and driving decisions to execution.

Basic Qualifications

  • Bachelor's degree in Business, Strategy, Communications or equivalent work experience
  • Eight to ten years of experience in project management activities


Preferred Skills/Experience

  • Proven ability to lead cross functional, complex initiatives with executive visibility.
  • Strong executive communication and storytelling skills, with experience translating complex ideas into clear, compelling narratives.
  • Demonstrated experience leveraging customer and sales feedback to drive strategic and operational improvements.
  • Highly organized, adaptable, and comfortable operating in a fast paced environment.
  • Experience supporting Revenue, Sales, or Go-to-Market organizations
  • Background in strategic planning, business operations, or management consulting.
  • Ability to combine data-driven insights with qualitative input to influence decision making.
  • Experience working directly with senior leaders and executive stakeholders.
  • Master's degree preferred

Location - The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

 

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,095.00 - $130,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.