As a Client Success Partner (CSP) within the Strategic team, you will support our most strategic clients in their digital training strategy through the 360Learning platform. You will work with a portfolio of around 8 clients.
Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.
Given the complexity of Strategic clients, you will act as a true facilitator to ensure the renewal of the clients by:
- coordinating the different 360Learning resources (technical, pedagogical,...)
- empowering the client with the Strategic positioning and vision provided by our solution
- Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.