Job Description
Responsible for delivering consistent, profitable Blue Cross NC Major Group sales, by promoting current group retention and sale of new product lines to existing clients, in support of the goals and objectives of the business segment. This position is the lead relationship manager for all key stakeholders of the client. Responsible for building trusted, enduring relationships with clients and producers by reporting insights on financial and service value delivered to clients. Exercises a strong understanding of the client's business needs, and BCBSNC's value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients by providing market-leading, data backed solutions and recommendations.What You'll Do
Responsible for the retention of existing business, maximize group retention, and ensure groups remain profitable partners. Direct accountability for profit and loss performance and revenue generation.
Negotiate renewals and identify additional growth opportunities in ancillary products, buy-ups, expanded service offerings, etc., based on the client’s needs and desired employee health outcomes.
Manage key group data and profiles, contribute to customer-centric knowledge base and ensure data is captured to support identification of future-state opportunities. Analyze client financial and utilization data and industry trends/benchmarks to determine success of client's current benefit strategy.
Develop a trusted advisor relationship with producers by leveraging health market trends and group data analysis to drive decisions.
Collaborate with Client Services team to ensure group issues are addressed effectively and project management and delivery needs are met.
Partner with Group Center of Excellence and Operations to ensure seamless renewal coordination and enrollment
Identify and document best practices, and communicate key client experiences to seek process and sales resource improvement opportunities.
Promote goodwill between BCBSNC and the community by maintaining contact with business leaders through participation in community affairs. Project and maintain the corporate image within the community
Responsible for keeping abreast of competitor positioning/practices/information used in benchmarking competitive practices and for keeping BCBSNC apprised of competitive activity and market needs.
What You'll Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
Must possess and maintain a valid driver’s license.
Bonus Points
Proven experience in account management within a healthcare organization, including full account implementations.
Background in sales and ability to work with self-funded clients with complex benefit structures.
Expertise in customized group benefits, carve-out benefits, and integration of data, with strong coordination of third-party vendors.
Demonstrated superior negotiation skills, strong analytical abilities, and proficiency in verbal/written communication and presentations.
Highly organized with excellent time management skills and the ability to interface effectively with personnel at all levels.
Willingness to travel within North Carolina as required.
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Compensation
This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.