Staff Technical Success Manager- Prompt

What are we looking for?

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth.

What will you do?

As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

You will:

• Lead customers through deployment journeys with structured project management and technical oversight.
  
  
• Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.
  
  
• Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.
  
  
• Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.
  
  
• Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.

This role requires an individual who is highly technical, customer-focused, and organized—capable of balancing detailed deployment oversight with high-level strategic engagement.

 

Responsibilities:

• Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
  Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.
• Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.
• Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
• Incident Management: Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication.
• Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.
• Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).
• Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.

What skills and knowledge should you bring?

• 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.
• Proven experience managing complex deployments and technical engagements across large enterprise accounts.
• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture.
• Knowledge of Windows, macOS, Linux, and containerized environments, including Kubernetes.
• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
• Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders.
• Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce).

 

What will separate you from other candidates?

• Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success.
• Proven ability to act as a trusted advisor for large enterprise accounts, driving both technical success and relationship health.
• Experience delivering training, enablement, or customer-facing technical content.
• Domain expertise in the following areas:
• Artificial Intelligence, Machine Learning, or Large Language Models
• Cybersecurity, with a focus on Generative AI Security
• Modern cloud concepts and infrastructure
• Kubernetes & Helm deployments and architecture
• Mobile device management (MDM) tools
• SaaS platform support
• Information security and cybersecurity principles
• Containerized environments and orchestration
• API integrations
• Networking
  
  
• Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.

Why us?

We are at the forefront of the most dominant space of the Cyber Security market. You'll be working closely with some of the best researchers on the planet on the most innovative and challenging features that will shape the future of Cyber Security. You will be part of a truly global team that is rapidly growing around the world, on an amazing journey of success. You will work with great people in an open, fun environment, and you will be part of an organization that truly values its people.

 

• Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
• Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
•  RSUs- 4 years vesting with 1-year cliff and then quarterly.
• Annual bonus (depending on the performance of the company) paid out in 2 cycles
• Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
• Company time off and holidays
• Private medical insurance
• Meal allowance
• Home office allowance
• Hybrid work model- The possibility of working both from the office and working from home
• Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
• Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
• Free Parking in our office building 
• Music Room fully equipped room
• Wellness- workout sessions and a wellness app

 

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.