SSDI Intake Specialist

JOB SUMMARY:

This remote full-time position is responsible for making and receiving calls with the purpose of selling our advocacy services to potential claimants. This is a front-line position with the results from this team driving the rest of the organization to achieve operational success.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Must have independent decision-making skills to determine eligibility of potential claimants

• Maintains preliminary discretion over the validity of potential claims

• Responsible for generating the front-end production results

• Provide phenomenal customer service

• Meet or exceed both individual and company quota objectives

• Meet or exceed all call metric expectations in a call center atmosphere

• Manage a portfolio of claims through phone and written communication

• Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims

• Answer all incoming calls from assigned queues

• Other duties as assigned

COMPETENCIES AND GENERAL SKILLS:

• High volume contact center (inbound and outbound) experience preferred

• Relative experience in a sales or upselling environment; Insurance or SSDI experience a plus

• Exceptional verbal, written and telephony skills

• Strong analytical and organizational skills

• Ability to complete work in a timely manner

• Models a high level of accountability and personal integrity; able to communicate across the organization openly and with respect

QUALIFICATIONS:

• BS or equivalent or minimum of 1-2 years relative work experience preferred

• Demonstrated strong Computer literacy skills with the ability to type and speak simultaneously

• Knowledge of Salesforce preferred

• Polished interpersonal skills and strong professionalism

• Proven ability to maintain confidentiality and discretion

• Proven ability to work independently in a fast-paced environment

• Must have a strong ability to multitask between systems, phones and conversation

BENEFITS & PERKS:

• $18/hr, plus a quarterly incentive bonus

• Remote or in-office work opportunity available

• Computer equipment provided

• Comprehensive medical, dental, and vision coverage

• Access to covered mental health resources

• A competitive 401k match

• Employee Stock Purchase Program available to all teammates

• Tuition reimbursement

• Joining a culture of caring that values diversity of thought and background

• Regularly scheduled team meetings and one-on-one development time with your manager

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.