Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
We are looking for a mid level SRE Acceptance Engineer (QA).
Position Objective: Responsible for post deployment verification of multiple projects rollout and infrastructure changes(Phone, Messaging, Video) on lab, pre-production and production environments to ensure availability of our services.
Main responsibilities:
Maintain of the quality assurance process, awareness of testing processes and methodologies;
Execute acceptance test cases of regular releases and specific changes including infrastructure changes for multiple projects (e2e testing, accept (moderate) manual scripts designed by embedded teams, acceptance functional testing of new functionality on pre-pro and production per embedded and SRE teams' request).
Execute automated test scripts to validate features and services.
Document test results, clearly identifying and reporting software defects using appropriate defect tracking tools.
Work closely with Development and other teams to clarify requirements and enhance overall working processes.
Participating in emergency resolving of Incidents on PRO
Maintain production environment with a high level of service availability (support of verification after changes on PRO in all available Maintenance Windows)
Verify bug fixes and perform retesting to ensure successful defect resolution.
Report product bugs and environment issues, track them to closure;
Create and maintain accurate up-to-date test documentation (test-plans, test-cases, checklists, bug reports and technical documentation in internal wiki)
Working with logs in Kibana (in terms of production routing)
Requirements:
Solid understanding of software development life cycle (SDLC) and software testing concepts and methodologies
Experience as a manual QA for 1 or more years
Knowledge of telecommunication and network technologies, protocols, and standards (e.g., SIP, RTP, PSTN)
Experience with defect tracking tools (JIRA) and test management tools.
Experience of CI/CD processes and tools (Jenkins, CI/CD).
Experience with API testing and automation tools
Strong analytical and problem-solving skills, with a keen attention to detail
B2 level English proficiency (minimum)
What we offer
Well-coordinated professional team.
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
Additional Health and Life Insurance Package.
Employee Assistance Program.
25 vacation days.
200 BGN Digital Food Vouchers.
120 BGN Gross as part of the salary for Working Expenses Allowance.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.