Job Title:
Sr. Technical Representative, Global Service Desk (TCF) - Unilingual
Job Description
- Assist all our users with any logged IT-related incident when called upon.
- Diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
- Accurately record, timely update, and document tickets with relevant and detailed information.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Assist with the resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
- Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
- Consistently support and demonstrate the company's mission and values.
- Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
- Execute resolutions to problems and follow standard practices.
- Combine technical expertise with customer service to work towards a resolution.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintain a high level of customer satisfaction and quality support to end-users.
Qualifications:
- Min 1 - 3 years of experience in similar roles
- Associate's degree or equivalent from a 3-year college or technical school or equivalent experience and/or training.
- Certification or courses or Degrees in computer Knowledge like BCA/MCA/B.tech or Diploma courses in Computer Science or likewise.
Location:
COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia
Language Requirements:
Time Type:
Full time
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