Job Title:
Sr Product Owner - Salesforce
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Title: Sr Product Owner - Salesforce
Location: Frisco, TX (Hybrid position, with the flexibility to work onsite 3-4 days a week.)
We are seeking a Technical Product Owner with deep expertise in Salesforce Service Cloud to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.
The ideal candidate brings a strong blend of Salesforce technical depth, Agile product ownership, and hands-on experience with Service Cloud capabilities in a large, integrated enterprise environment.
Key Responsibilities
Product Ownership & Delivery
- Own and manage the Salesforce Service Cloud product backlog, ensuring alignment with business priorities and customer experience goals
- Lead backlog grooming, sprint planning, reviews, and retrospectives for Agile delivery teams
- Translate business needs into clear epics, user stories, and acceptance criteria, with a strong focus on service workflows
- Serve as the voice of the customer and care agents, incorporating feedback into ongoing enhancements
Salesforce Service Cloud Leadership
- Drive design and optimization of Service Cloud features, including:
- Case Management
- Omni‑Channel & Routing
- Knowledge Management
- CTI / Telephony integrations
- Service Console & Agent Workspace
- Partner with architects and developers on solution design, integrations, and scalability
- Ensure solutions follow Salesforce best practices for performance, security, and maintainability
Cross‑Functional Collaboration
- Collaborate with People Solutions, Operations, Engineering, QA, and Business Leadership to align delivery with strategic goals
- Manage cross‑team dependencies across middleware, billing, provisioning, and downstream systems
- Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders
Required Qualifications
- 5+ years of experience as a Product Owner or Technical Product Owner on Salesforce platforms
- Deep hands‑on knowledge of Salesforce Service Cloud in a production enterprise environment
- Strong understanding of Agile / Scrum methodologies
- Ability to work closely with technical teams on integrations, APIs, and complex workflows
- Excellent stakeholder communication and prioritization skills
Preferred Qualifications
- Experience in Telecom, Media
- Exposure to Experience Cloud, portals, or self‑service solutions
- Salesforce certifications such as:
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
The base salary range for this position is $105,000 - $125,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The deadline to apply for this position is: 03/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
#Concentrix
#FriscoTX
#Onsiterole
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
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