This is a unique opportunity for a process and analytically minded individual to be part of the Gartner Peer Insights (GPI) team. We are looking for a Senior Product Ops Specialist to join our Content team responsible for the end-to-end innovation and production of content, leveraging Peer Insights reviews, to
deliver insights and value to End User IT professionals. In this role you will be accountable for ongoing content production operations as well as identifying opportunities for improvement. You will also work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced team at an established brand, this is the role for you.
What you will do
Own end-to-end: delivery and cross-functional program management for content production.
Manage ongoing forecasting to optimize content production against capacity/ resource constraints on a month-to-month basis.
Manage production engine that optimizes production capacity while ensuring 100% quality and on time delivery against monthly goals.
Manage stakeholder collaboration, communication/updates and query resolution in support of ongoing content processes, production and external partner engagement.
Develop deep understanding of methodologies for content product portfolio.
Team with your manager and team members to drive insights, ideate, and deliver high impact innovation/improvements.
Participate in problem solving for content production to improve processes as well contributing process of partners.
Own and lead implementation of process improvements as assigned; partner with product management and engineering teams to test and ensure success implementation of improvements.
Apply lean principles in your day-to-day problem solving and lead knowledge sharing sessions.
Conduct ad-hoc analysis and own projects as assigned by team manager.
Maintain supporting dashboards and tools to enable management visibility and decision-making.
Identify and implement improvements in content production (i.e. reducing production errors, removing waste) to increase productivity.
Support pilot initiatives to test and optimize supporting processes before codifying and implementing via technology in partnership with product and engineering.
What you will need
2 to 3 years of relevant experience
Bachelor’s Degree or equivalent. Master’s/MBA degree preferred.
Coursework in business analytics and process operations would be preferred
Strong Microsoft Office expertise, particularly with PowerPoint and Excel and Power BI as an added advantage.
Program management experience & capability coupled with strong communication skills
Experience, maturity, and ability to prioritize and manage workload to meet deadlines
Experience working cross-functionally and across global time zones
What you will get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance,
Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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