Sr. Product Manager of Customer/Broker Reporting, Group Insurance

We are seeking a highly skilled and motivated Product Development Manager (PDM) to focus on Customer/Broker reporting. This role will be responsible for managing the definition and requirements for Customer/Broker reporting, including Guardian Insights (Self Service capabilities), stewardship reporting (recurring reporting by broker/customer), and ad hoc reporting needs. The PDM will work closely with finance, data/reporting, and IT teams to ensure seamless integration and functionality. Additionally, the PDM will collaborate with our Sales and Client Management organizations to understand their needs and ensure they are appropriately represented and prioritized.

You will

• Manage the definition and requirements for Customer/Broker reporting, including Guardian Insights, stewardship reporting, and ad hoc reporting needs
• Define and drive the product roadmap aligned to OKRs and customer/business outcomes
• Ensure end-to-end delivery from conception through continuous improvement
• Translate stakeholders into prioritized reporting features and data products
• Identify, manage, and resolve dependencies and risks across teams within and across value streams
• Drive organizational readiness and change management aligned with delivery timelines
• Collaborate with finance, data/reporting, and IT teams to ensure seamless integration and functionality of reporting systems
• Work closely with Sales and Client Management organizations to understand their needs and ensure they are appropriately represented and prioritized
• Develop and maintain a comprehensive reporting strategy that aligns with the company's goals and objectives
• Ensure the accuracy, consistency, and timeliness of all reports
• Monitor and evaluate the effectiveness of reporting systems and make recommendations for improvements
• Lead and coordinate cross-functional teams throughout the product development lifecycle
• Develop and manage product roadmaps, timelines, and budgets
• Implement agile methodologies and best practices to enhance product development processes
• Work with marketing, field enablement, and sales teams to develop go-to-market strategies and product positioning
• Monitor product performance post-launch and incorporate feedback into future development
• Continuously analyze competitive offerings and market dynamics to inform product innovation and updates

You have

• Bachelor’s degree preferred or relevant work experience
• Demonstrated experience in product development, project management, or related role
• Proven understanding of reporting systems and data analysis
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and analytical skills
• Ability to manage multiple projects and priorities simultaneously
• Proficient in Tableau

Preferred Qualifications:

• Experience with Guardian Insights or similar self-service reporting tools
• Knowledge of stewardship reporting and ad hoc reporting needs
• Familiarity with finance, data/reporting, and IT systems

LOCATION

This position requires 3 days a week in a Guardian office, preferably Bethlehem, PA or Boston, MA.

Salary Range:

$126,910.00 - $208,495.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.