Sr. Manager, Technical Learning Design and Development

About the Role

We are seeking an experienced Sr. Manager, Technical Learning Design and Development to lead the TLDD team within the Technical Enablement organization. While Technical Enablement Programs (TEP) focuses on program design and planning, and Technical Delivery and Operations (TDO) handles delivery and operational management, the TLDD team is responsible for transforming strategic plans into high-quality, tangible learning assets such as courses, hands-on labs, CTF challenges, videos, quizzes, certifications, and interactive modules.

Reporting directly to the Head of Technical Enablement, you will partner closely with the managers of TEP and TDO to ensure seamless alignment across teams. This role is pivotal in accelerating technical readiness for internal teams (SEs, TAMs, Support) and our partner ecosystem, driving faster ramp-up times and deeper technical competency.

Key Responsibilities

• Lead and mentor a team of instructional designers, content developers, multimedia specialists, and lab engineers to create engaging, effective technical learning materials.
• Oversee the end-to-end design and development of learning assets, including eLearning modules, instructor-led training materials, hands-on labs, capture-the-flag (CTF) programs, videos, simulations, and quizzes, ensuring alignment with certification and accreditation initiatives.
• Partner with Engineering and Finance to optimize lab infrastructure costs (Lab Economics & Strategy), balancing high-fidelity, hands-on scenarios for customers and partners with sustainable cloud consumption models.
• Collaborate with TEP to translate enablement strategies and roadmaps into detailed content blueprints, ensuring all materials align with business priorities and technical accuracy.
• Implement Agile learning development methodologies (Agile Content Operations) to manage intake, visualize team capacity, and deliver transparent timelines to stakeholders.
• Partner cross-functionally with Product, Engineering, SE, and subject matter experts (SMEs) to gather requirements, validate content, and incorporate the latest product updates and technical insights.
• Establish and enforce best practices in adult learning theory, instructional design (e.g., ADDIE, SAM), accessibility, and technical content creation to deliver world-class, scalable learning experiences.
• Drive innovation in learning formats, incorporating interactive elements, gamification, and emerging technologies to enhance engagement and knowledge retention.
• Monitor content quality, usage, and effectiveness, working with TDO to iterate based on feedback, metrics, and evolving needs.
• Contribute to enablement metrics and ROI reporting by tracking development efficiency, content impact, and team performance.
• Build and scale the TLDD team as the organization grows, including hiring, onboarding, and professional development.
• Establish rigorous audit-and-refresh cycles for all technical assets (Lifecycle Management), including labs, runbooks, demo environments, and videos, to maintain accuracy as products evolve, while defining clear deprecation processes for outdated materials.
• Develop and execute vendor and scaling strategies, including global content localization: Identify and manage relationships with external vendors to augment internal capacity and control costs; design scalable content production models for high-volume delivery; and oversee translation, cultural adaptation, and regional customization of materials to ensure global accessibility, compliance, and relevance across diverse markets and languages.

Qualifications

• 5+ years of experience in instructional design, curriculum development, or technical content creation, with at least 3+ years in a people management role leading design/development teams.
• Strong hands-on technical background with a deep understanding of public cloud platforms (AWS, Azure, GCP), DevOps practices, automation frameworks, and cloud-native technologies such as Kubernetes.
• Proven track record in technical enablement or training within a SaaS, cybersecurity, cloud, or similar high-tech environment.
• Experience managing external vendors, content agencies, and operational budgets to scale content production during peak demand and optimize infrastructure costs.
• Deep expertise in instructional design methodologies, adult learning principles, and creating hands-on technical training (e.g., labs, CTFs).
• Experience developing role-specific content for technical audiences such as Sales Engineers, Technical Account Managers, Support Engineers, and Partners.
• Experience overseeing global content localization, including translation, cultural adaptation, and regional compliance to support international markets and multilingual delivery.
• Demonstrated ability to implement content lifecycle management processes, including regular audits, refreshes, and deprecation of outdated technical assets.
• Leverage AI and emerging technologies (e.g., generative AI for content personalization) to enhance learning experiences. 
• Strong project management skills with experience in Agile methodologies to handle multiple priorities, timelines, and cross-functional dependencies.
• Proficiency with modern learning tools and platforms (e.g., Articulate, Synthesia, lab virtualization tools, LMS systems).
• Excellent communication and collaboration skills, with the ability to influence stakeholders and translate complex technical concepts into accessible learning.

Preferred Skills

• Passion for building high-performing teams and fostering a creative, innovative culture.
• Experience with partner enablement programs, including tiered certifications.
• Familiarity with measuring learning effectiveness and reporting on enablement ROI.
• Experience partnering with Finance or Operations on cost modeling and optimization for cloud-based infrastructure (e.g., labs and demo environments).