Job Description
WHAT IS THE OPPORTUNITY?
Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. You will provide the support and management of RBC’s Global NAS, SAN, Storage Fabric, Backup and Recovery, Cloud environment including storage allocation, data replication, monitoring, performance, and capacity analysis. This role will be responsible for the design, development, and implementation of Site Reliability Engineering (SRE) solutions on Site Reliability Operations in RBC.
WHAT WILL YOU DO?
Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis.
24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products).
Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management).
Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables (such as Automation of processes, Documentation, Team SLI/SLO management).
Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes. Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.
WHAT DO YOU NEED TO SUCCEED?
Must have:
BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration.
Minimum 5 years’ experience working in a Storage Administration function. Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts. Advanced experience in a variety of IT infrastructure platform environments.
Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
24x7 On-call support for emergencies/issues
Nice-to-have:
Ability to facilitate between and influence key decision makers.
Strategic thinker with excellent interpersonal skills to work across functions and businesses
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work.
#LI-POST
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Job Skills
Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, Information Technology Trends, Long Term Planning, Problem Management, Strategic Thinking, Team Management, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.