Position Overview
As part of a global operations team Senior Manager, Incident Management will be leading the incident management process of Insulet. The main goal of this role is to restore Insulet Platform services and operations as quickly as possible.
In this role, a Senior Manager, Incident Management will be helping the operations teams with Incident response, Analysis, Containment, recovery, and post-incident root cause analysis. An incident manager should have an aptitude for understanding Insulet technologies and processes and have excellent communication and interpersonal skills.
Key Responsibilities
Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholder, in resolving the incident.
Responding to incidents and initiating the incident management process.
Prioritizing incidents according to their urgency and business impact.
Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed.
Communicating with internal stakeholders on major incidents and impacts.
Producing documents that outline incident timelines and actions taken during the incident.
Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders.
Coordinating and managing incident managers’ schedules to provide uninterrupted services.
Attend all required meetings including all the agile ceremonial (daily scrum, refinement, retrospective, PI planning) meetings.
Stay up to date with the company’s training requirements.
Perform other duties as required.
Qualifications
Bachelor's degree required (preferred field of study: Information Technology or a related field).
10+ years of relevant experience in the field with at least 5 years of experience in IT service management, or a similar role.
Strong communication and leadership skills
Experience in incident management process (e.g. ITIL) and best practices.
Ability to organize and breakdown larger tasks into meaningful units.
Ability to work under pressure during high impact/high severity incidents.
Technical knowledge in software/hardware/networking and security.
Hybrid:
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid
Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $141,900.00 - $212,850.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.