Sr. Manager Facilities Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Manager, Facilities Management – Workplace, you'll be a key contributor to advancing CIBC's business objectives through high-quality infrastructure support. Reporting to the Director, Facility Management, you'll work closely with Ecosystem Managers and Business Units to support the daily operations of the Global Workplace Experience Strategy at CIBC Square. You'll provide business partner support for day-to-day operations, oversee ecosystem governance, manage premises infrastructure, and monitor facility management services to ensure a seamless workplace experience within the Ecosystems.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Team management – Lead and mentor a team responsible for workplace operations, providing incredible workplace experience for our guests and employees. Manage and coach facilities staff to deliver excellent service levels for the client. Performance Manage across teams and service lines, reporting on and monitoring performance. Set objectives for direct reports and review bi-weekly, ensuring same approach and mechanisms for all staff within area of responsibility.
• Relationship management – Develop and maintain positive relationships with the Ecosystem Managers. Manage excellent relationships with our Business Units, clients, and other partners based on the Global Workplace Experience Strategy. Develop maximum growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer care.
• Operations management – Conduct client meetings on unresolved facility issues in an expeditious and professional manner. Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, etc. Liaise with Sr. Facilities team for all premises related matter such as office moves, and project manage the local coordination or premises and building related matters. Participate in the maintenance of the FM Support Mailbox, ensuring 24-hour response rate and appropriate actions taken. Conducting weekly inventory audit inspections of the ecosystems, acting on any deficiencies to ensure no escalations.
• Process improvement – Research and implement new processes and technology to improve operational efficiency.

Who you are

• You can demonstrate 5+ years of experience in a Facilities Management role in a fast-paced environment. You have a proven track record within Facility Management with experience in a large AAA Commercial building or similar.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re a collaborative leader. You thrive in team environments and build strong relationships with business partners and stakeholders.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork