Sr. Manager Digital Operations - ES

POSITION SUMMARY: The Senior Manager, Digital Operations is responsible for modernizing and optimizing frontline service delivery. Working closely with Corporate, IT and vendor groups, the Senior Manager, Digital Operations leads the development and deployment of digital products and operational strategies to Republic Services’ field organization. These solutions will enable enhanced experiences for our customers and drive greater efficiencies across a network of more than 20,000 Drivers, Dispatchers, Supervisors, and Managers. This position supports a core and foundational component of Republic’s future-state roadmap and acts as a leader in integrating and executing all aspects of our operational technology and process-based solutions.

PRINCIPAL RESPONSIBILITIES: 

• Owns the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency and effectiveness.
• Works closely with multi-disciplinary teams to develop standard operating procedures that seamlessly integrate with, and are enhanced by, technology solutions.
• Assembles working teams, develops project plans, assigns individual responsibilities, and drives overall project delivery.
• Develops and implements rigorous testing and scalability plans.
• Reviews and evaluates technical and process deliverables to ensure quality and timeliness; responsible for quality control in adherence to accepted best practices, company policies and procedures.
• Defines creative, high-value and clear product roadmaps based on future-state operating visions and strategies.
• Day-to-day management of mobile and in-office solutions that support frontline service providers.
• Oversight of support channels across IT and vendor networks.
• Prepares presentations and effectively communicates operational performance metrics to business stakeholders and senior leadership teams.
• Actively manages vendor relationships and influences their product development roadmaps (as applicable).
• Continually monitors the operational solutions landscape and educates leadership teams on emerging ideas, technologies and strategies.
• Interface with local operations teams where appropriate to support field solution needs.
• Prepare cost-benefit analyses to assess solution viability, taking into account elements such as strategic alignment and continuous improvement opportunities.
• This position may require travel by air, car and/or other modes of transportation up to 25% of the time.
• Performs other job duties as assigned or apparent.

QUALIFICATIONS: 

• Experience developing and deploying standard operating procedures, preferably within the waste, transportation, or logistics space.
• Experience deploying and maintaining technology solutions and frontline optimization tools.
• Experience utilizing Agile Project Management methodologies and/or Project Management certification desired.
• Excellent verbal and written communication skills, with the ability to influence without formal authority.
• Have the necessary skills to produce meaningful content in PowerPoint, Word, Excel, and Visio.
• Applied understanding of resource-based, enterprise technology support strategies.
• Ability to assess and model ROI of current and proposed technology solutions.
• Experience effectively managing vendor relationships.
• Ability to prepare and give professional presentations to groups at all levels, including executive leadership.
• Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.

MINIMUM QUALIFICATIONS: 

• Minimum 8 years of experience leading process improvement or technology deployments in a large organization.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

 

 

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.

• Committed to Serve: We go above and beyond to exceed our customers’ expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven: We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere’s World’s Most Ethical Companies

• Fortune World’s Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global