Sr. Manager, Cash-Like Redemptions

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking team within the Client Loyalty Solutions team, you’ll work in a fast-paced environment owning, managing and developing the portfolio of Cash-Like redemption options offered to the Aventura customer base and beyond.  You will foster key relationships with internal and external stakeholders to bring this strategy and vision to life which will make a meaningful difference in our clients’ lives. As a loyalty expert with experience in Cash-Like redemptions, you will lead in the creation of solutions  that will broaden our customer’s access to the Aventura currency and beyond, within internal CIBC channels and Partner channels. The role exercises considerable judgement for decision making on complex issues, contributing to the product planning, product development, product management, product performance in fulfilling the needs of CIBC clients in an efficient and competitive manner. Using significant latitude in determining objectives, the role manages and monitors key business metrics, establishes objectives, sets priorities for campaign management and frontline empowerment, and continues to evolve existing processes and systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Identify opportunities - Work with internal and external partners to design strategy,  user experience across the Aventura portfolio to improve the access to  the portfolio of existing and new benefits within the CIBC Aventura portfolio

• Relationship building skills - Collaborate with multiple partners from across the enterprise and with external partners to identify opportunities and successfully deliver product initiatives that drive business results and enhance overall client experience. Working with Internal partners to develop strategy, business case and UX for Cash-Like redemptions in CIBC and partner-properties.

• Client management - Collaborate effectively and ensure alignment with internal and external partners including Risk Management, Operations, Finance, Legal and Compliance, Privacy, Business Controls, Delivery Channels, Marketing, Client Care Engagement & Retention team, Internal Audit other lines of businesses, and external agencies/vendors  to improve the experience and access to the Aventura program to grow. There is also a significant operational component of the role to monitor, test and own the customer experience journey end-to-end to ensure operational excellence.

• Process champion - Possess a deep understanding of CIBC and external partner fulfilment processes, their purposes, and find opportunities to improve upon them. As new technologies emerge and priorities shift, keeping our processes current and on purpose will make the client experience best in class. This role will also significantly contribute to new the creation, documentation and formalizing new processes around fulfilment, audit, new capability expansion and program reporting. The successful candidate will create, develop and own the business design for future Cash-Like redemption opportunities with CIBC and partner channels.

• Product management - Strong knowledge and experience in product management, strategic planning, and project management sufficient to identify, develop, and implement approved initiatives (experience preferably in financial services). Analytical, understand and interpret complex information, identify patterns and trends in new or strategic areas, and develop recommendations, often with minimal direction in order to respond to urgent business priorities. Leadership, well-developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to bring about change at a senior level. Relationship management and business development, meet business objectives by managing relationships and working effectively with internal and external partners including Marketing and other lines of business, partners and vendors.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-01-30

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Deliverables Management, End-to-End Testing, Leadership, Meeting Goals, Project Coordination, Project Delivery, Project Management, Requirements Gathering, Strategic Business Consulting