Job Description:
Position Summary:
The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.
Responsibilities:
Billing & Invoicing Operations
- Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies
- Ensure compliance with revenue recognition and billing requirements
- Continuously evaluate and improve billing processes, systems, and controls
Accounts Receivable & Collections
- Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances
- Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics
- Drive proactive outreach on delinquent accounts and manage escalation processes
- Collaborate with internal stakeholders to resolve disputes impacting payment
Cash Application
- Oversee accurate and timely application of customer payments
- Improve automation and reduce unapplied cash balances
Credit Management
- Establish and enforce customer credit policies, procedures, and risk frameworks
- Review and approve credit limits based on financial analysis, payment history, and external credit data
- Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed
- Partner with Sales to balance revenue growth with risk mitigation
- Lead efforts to minimize bad debt through proactive risk assessment and early intervention
- Oversee the evaluation and approval of payment terms and exceptions
Team Leadership & Development
- Lead, mentor, and develop a team of billing, AR, and collections professionals
- Set performance goals, track productivity, and ensure accountability
- Build a high-performing, customer-focused team culture
Process Improvement & Systems
- Identify opportunities for automation, standardization, and scalability across O2C processes
- Support system implementations and enhancements
- Strengthen internal controls and ensure audit readiness
Reporting & Analytics
- Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy
- Provide insights and recommendations to improve cash flow and operational efficiency
- Support forecasting and cash planning activities in partnership with Finance
Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field
- 7–10+ years of experience in billing, accounts receivable, or order-to-cash functions
- 3–5+ years of leadership experience managing teams
- Strong understanding of credit risk management and collections strategies
- Experience with Workday preferred
- Advanced analytical and problem-solving skills
- Excellent communication and cross-functional collaboration abilities
Preferred Qualifications:
- Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)
- Track record of driving process transformation and automation
- Familiarity with revenue recognition standards (e.g., ASC 606)