Sr Manager, Account Management

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

As a Senior Manager – Account Management, you will play a critical role in driving business growth by managing multiple account management teams, enhancing customer loyalty and increasing sales across our global markets. This position requires a strategic leader who can develop and implement effective retention strategies, optimize the customer journey, and lead sales initiatives that align with our transformative goals. You will work closely with cross-functional teams to ensure that our client relationships are nurtured and that our services continue to meet their evolving needs. Strong communication, problem-solving skills, and a proactive approach are essential for success in this role.

What You’ll Do

• Develop Customer Retention Strategies: Create and implement comprehensive strategies to enhance customer loyalty, reduce churn, and improve client engagement.
• Communicate Results and Action Plans: Present performance outcomes and strategic action plans to key stakeholders, ensuring alignment and transparency across the organization.
• Monitor Performance Metrics: Establish and track key performance indicators (KPIs) related to customer retention and sales, providing regular updates to executive leadership on progress and outcomes.
• Support Sales Initiatives: Drive revenue growth through targeted sales strategies, supporting new opportunities, and optimizing sales processes.
• Collaborate Cross-Functionally: Work closely with marketing, product development, and customer service teams to align on customer engagement strategies and optimize the overall customer experience.
• Conduct Market Research: Analyze market trends, customer feedback, and competitive positioning to inform sales strategies and retention efforts.
• Mentor and Develop Teams: Lead and inspire a high-performing team focused on customer success and sales excellence, fostering a culture of accountability and continuous improvement.
• Engage Globally: Participate in quarterly travel to key markets and locations, building relationships with clients and local teams to ensure alignment with Solera's global strategy.

What You’ll Bring

• Preferred: Bachelor’s degree (B.A) in related field.
• 10+ years of proven, customer retention or sales management experience within a global organization.
• Ability to thrive in a fast-paced, high-growth, transformative work environment.
• Proven track record of developing and executing successful customer retention and sales strategies that drive significant business results.
• Strong analytical skills with the ability to interpret data and market trends to inform decision-making.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience in leading cross-functional teams and managing complex projects.
• Willingness to travel occasionally (once or twice a quarter) to support global operations.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.