Sr. Lead ServiceNow Administrator

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

• Own and lead the administration and operational strategy of the enterprise ServiceNow platform
• Serve as the senior-most escalation point for complex platform and production issues
• Define, enforce, and govern enterprise ServiceNow administrative standards and best practices
• Lead platform upgrades, major releases, patches, and hotfixes across environments
• Oversee user, role, ACL, and authentication management, ensuring least-privilege access
• Govern CMDB administration, CSDM alignment, and data quality initiatives
• Partner with development teams on deployment strategy, environment management, and release coordination
• Monitor platform health, performance, and availability; proactively mitigate operational risks
• Lead incident response, root-cause analysis, and continuous improvement efforts
• Mentor and guide administrators and operations staff across teams
• Act as a trusted advisor to platform owners and enterprise stakeholders

Who You Are

Required Skills:

• 10+ years of ServiceNow administration experience in large enterprise environments
• Expert-level knowledge of ServiceNow platform administration and configuration
• Proven experience acting in a lead or platform owner capacity
• Extensive experience managing ServiceNow upgrades and enterprise release cycles
• Strong expertise in CMDB administration, governance, and data quality management
• Advanced troubleshooting and incident management capabilities
• Deep understanding of ITSM processes and enterprise service operations
• Strong leadership, communication, and stakeholder management skills

Preferred Qualifications:

• Experience in regulated, compliance-driven, or highly controlled enterprise environments
• Working knowledge of ServiceNow development and scripting (JavaScript, Business Rules, Client Scripts)
• Experience with ITOM modules such as Discovery, Service Mapping, or Event Management
• Familiarity with identity integrations (SSO, LDAP, Azure AD, etc.)
• ServiceNow certifications such as CSA, CIS, or other advanced certifications
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.