The Creative Services Lead is responsible for building and managing the operational backbone of the marketing organization. This role ensures that Creative Operations runs on a clear, efficient, and scalable operating model, supported by the right systems, tools, processes, partner structures, and financial governance. By creating structure and maintaining control across budgets, vendors, and workflows, the role enables marketing and creative teams to execute with clarity, speed, and consistency.
- Establishing and maintaining a clear, scalable operating model for Creative Operations
- Overseeing external partner and vendor relationships, including onboarding and performance management
- Managing operational and production budgets with full financial oversight
- Ensuring consistent processes for purchase orders, budget tracking, and spend governance
- Implementing and optimizing tools and systems that support marketing operations at scale
- Operationalizing marketing plans into structured, executable workflows
- Creating clarity and control across resources, investments, and delivery timelines
- Continuously evolving the marketing operations ecosystem to improve efficiency and scalability
- 6+ years of experience in operations roles, preferably with strong understanding of the marketing ecosystem
- Knowledge of creative workflows, tools, and technologies, such as project management and resourcing platforms (e.g., Asana, Float, or similar)
- Understanding of external partner and vendor management across agencies, production, and operational suppliers
- Experience working with business spend management and procurement tools (e.g., Coupa or similar), including vendor onboarding and setup, purchase order creation, budget tracking, and overall spend management to support marketing and production operations
- Strong organizational and operational mindset, with ability to manage workflows, budgets, and multiple stakeholders in parallel
The On Creative Studio is the heartbeat of the brand — a global collective of thinkers, makers, and dreamers redefining performance for a new era.You’ll be part of the Brand Voice team, responsible for shaping how the On brand sounds, looks, feels and evolves globally. We work across product storytelling, retail and brand moments - from defining creative foundations to delivering best-in-class guidelines.
This role plays a critical connective function within the team, ensuring that creative work across categories and channels is anchored in a shared, elevated brand vision.