Sr. Director, Sales Operations

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Commercial & General Management function, a team that oversees the company's commercial strategies to ensure efficiency and support strategic decision making as we transform the eye care industry.

The Sr. Director is a strategic leader responsible for crafting and implementing long-term plans that align global and regional service priorities with corporate objectives. This role drives transformation initiatives across the Global Services organization, leading cross-functional teams to improve operational efficiency, customer experience, and revenue growth. With deep expertise in strategic planning, financial modeling, and project governance, the Sr. Director ensures clarity in service economics, oversees key performance indicators, and facilitates planning cycles that support business health and strategic progress. Acting as a central partner to senior leadership, this role influences major decisions and manages risk. It communicates priorities across collaborators and applies advanced industry knowledge and project management tools to deliver measurable impact.

Specifics Include:

• Lead the development and execution of long-term strategic plans, ensuring alignment with corporate & regional goals
• Lead cross-functional initiatives that improve operational efficiency, customer experience, or revenue growth
• Facilitate annual and quarterly planning cycles, including goal setting, resource allocation, and performance tracking.
• Define and supervise benchmarks to assess organizational vitality and strategic advancement.
• Partner with leadership to define and complete transformation initiatives
• Conduct independent research and thought leadership activities, applying advanced knowledge to help get results
• Make significant decisions within projects, including approving project budgets and prioritization
• Communicate priorities and progress to stakeholders
• Manage governance structures, track achievements, and manage risks for key projects and develop mitigation strategies.
• Use project management tools and methodologies effectively
• Provide strategic expertise and direction, influencing multiple projects and overall business outcomes
• Conduct independent research and thought leadership activities, applying advanced knowledge to drive results
• Develop extended-range strategic plans to achieve business objectives and lead high-impact initiatives to drive organizational change
• Foster relationships with key stakeholders and partners while being responsible for a large division or multiple departments
• Collaborate with executive leadership to shape company strategy and make high-level decisions impacting projects and initiatives
• Approve investments and strategic partnerships, evaluating and prioritizing strategic opportunities
• Demonstrate critical thinking, advanced industry knowledge, and proficiency in developing and carrying out plans
• Exhibit excellent communication, problem-solving, strong leadership, and change management skills

What You’ll Bring to Alcon

• Bachelor’s Degree
• The ability to fluently read, write, understand and communicate in English
• 12 Years of Relevant Experience
• 8 Years of Demonstrated Leadership
• Location – Onsite
• Relocation Assistance/Sponsorship: None
• Travel: 40-50%

How you can thrive at Alcon:

• Collaborate with colleagues to share methodologies and discoveries as work progresses.
• Discover your career in a fresh way through growth and development possibilities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.