Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.
We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.
The Sr. Director of Servicing & Collections is responsible for leading the end-to-end customer service delivery and collections vertical for consumer lending products across the company. This role oversees customer service and the development, optimization, and execution of collections initiatives that reduce delinquency, mitigate losses, improve customer outcomes, and protect the company from regulatory and operational risks.
The Sr. Director will have direct oversight of internal servicing/collections teams, outsourced suppliers, and will collaborate across strategic functions supporting performance including customer experience, collections strategy, digital engagement, dialer optimization, capacity planning, analytics, and loss mitigation programs.
Keys to success in this role include deep call center expertise, strong product and regulatory knowledge, the ability to interpret complex analytical trends, operational leadership, and exceptional supplier management. The individual must possess a data-driven mindset, a customer-centric approach, and the executive presence to influence strategy and outcomes within a fast-paced FinTech environment.